Data Analyst, Servicing Transaction Management

Servicing Transaction Management department is responsible for the loan boarding and deboarding process.  This role relates to converting other servicers data to upload into Ocwen’s loan servicing system and subsequently validating the data uploaded versus the data and/or documents received for all newly boarded loans.  This position is responsible for developing projects in the loan boarding system and related applications for bulk and flow transfers. The Data Analyst will analyze and program boarding files, as well as participate in data mapping, researching issues and testing the application and data loads. This position requires strong analytical skills and technical knowledge to support the  Loan Boarding System . The Data Analyst will work closely with various parties including their immediate team, business units, prior servicers and other technical teams to coordinate data transformation. This role will also be responsible for implementing tools to support transfer efficiency, as well as keeping documentation updated and communicating changes to processes, procedures and tools. 

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Ensures that new loan programs or changes are incorporated into the boarding process. 
• Analyzes boarding error messages to determine root cause and remediates issues. 
• Creates edit checks within the Loan Boarding System  to recognize errors prior to boarding. 
• Develop and configure the  Loan Boarding System, as well as supporting tool sets such as SharePoint to support boarding data management. This includes data mapping and translation of seller/prior servicer data, create and update tables and define and implement solutions for converting and translating the data. 
• Keen attention to detail in the data translation and mapping process to ensure a seamless transition of data from source files to minimize borrower boarding impactful errors.
• Perform testing to support trials and production. Review error reports and document/communicate issues found. Determine solutions for issues. 
• Define requirements for and implement tools and processes to improve data quality and visibility. 
• Work closely with transfer coodinators,   Business Unit Leads, and prior servicers to ensure data transformation is accurate and clearly communicated. 
• Update/create procedures and continue to enhance and optimize the boarding process, including tool enhancements as required. 
• Ensure compliance with all regulatory requirements (i.e. RESPA, USAP, Sarbox, etc.). 
• Produce and review required control reporting. 
• Meet all established milestones for deboarding/boarding project plans. 
• Follow all established procedures regarding boarding/deboarding. 
• Ensure all quality steps are completed and documented. 
• Self-driven, should be able to handle high pressure. 
• Must identify ways to automate processes and set up controls when required.  

Key Results Areas: 

• Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year. 
• Maintain quality at 100%. 
• Meet all milestones related to the loan boarding process. 
• Timely responses to servicers and internal parties

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans. 
• Experience with different loan programs such as ARM’s, HELOC’s, buydowns etc. 
• Bachelor’s Degree preferred, or minimum of five (5) + years’ mortgage servicing experience. 
• SQL experience preferred 
• Minimum of 4 years’ experience working with LoanSphere Loan Boarding (LLB). 
• MSP servicing system experience required.  
• Advanced PC skills: Microsoft applications, including Excel and Access Database, Monarch, Adobe, SharePoint and LoanSphere Loan Boarding (LLB).