Manager, Investigations- Business Conduct Office

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Lead or support investigations of alleged misconduct involving Visa employees, both financial and business related (such as Conflict of Interest, Travel and Entertainment Expense, vendor kickbacks, confidentiality breaches, etc.) and HR – related (Harassment and Discrimination, retaliation, workplace incivility, etc.) Other cases may involve alleged internal risk to the company’s physical or cyber security.

• Assume responsibility for all phases of the investigation life cycle, including intake, background research, witness and subject/respondent interviews, summary report writing, and presenting findings and conclusions, and case precedent to decision-maker groups for resolution.

• Consistently conduct investigations neutrally, promptly, and thoroughly to ensure reviews are fair and result in appropriate and just outcomes.    

• Provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies to workplace incidents raised for review.

• Clearly document cases in the case management system in compliance with procedures.

• Demonstrate excellent time management and organizational skills investigating multiple cases simultaneously.

• Provide support for annual policy reviews and updates.  

• Support other Business Conduct Office’s special projects such as legal and regulatory risk assessments, audit requests, etc.

• Support the Business Conduct Office’s awareness campaigns (e.g., communications, Speak Up presentations to staff.)

• Use MS Office tools for reports, presentations, and other documents. Advanced knowledge of Excel is an added advantage

• Ability to follow guidance on investigations from Legal or partner occasionally with external counsel for matters placed under legal privilege

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 6 plus years of experience in an ethics, compliance, human resources and/or employment law role
• Experience as both lead and second chair in conducting internal investigations including intake, document review, interviews, summary reports, and verbal presentation of findings and conclusions.
• Excellent verbal and written communication skills for representing Business Conduct Office as best in class with our employees, stakeholders, and functional partners,
• Excellent data analytic skills, experience using eDiscovery tools a plus (e.g., Nuix)
• Proactive, highly responsive, sensitive to confidentiality concerns, demonstrates empathy while maintaining professional objectivity, collaborative in a close team environment, diplomatic, and flexible in adapting to occasional changes in case priorities
• Proficient with case management system database
• Experience drafting and updating Compliance-related policies
• Support Non-Harassment and Discrimination policy and program initiatives.
• Ability to work and use good judgment independently while also collaborating frequently with BCO team members and others in Legal/Compliance/HR

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.