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Job Summary

The Senior Copywriter, Customer Servicing Communications, is responsible for creating and maintaining a consistent voice, tone, and style aligned with our brand guidelines. This role involves crafting and editing customer servicing content across various channels, ensuring clarity, compliance, and engagement. The primary duty is to simplify complex financial details for customers, making them easily understandable and relevant. Additionally, the role includes developing strategic communication plans for company initiatives, identifying the message's purpose, audience, timing, and delivery method. The Copywriter's efforts aim to provide meaningful and positive experiences for both customers and servicing associates through effective communications.

 

Essential Job Functions

• Exceptional writing and editing skills, with superior ability to synthesize information and compose clear, concise, compelling, consistent and accurate messages for designated modes of communication. Effectively communicate and present to senior leadership with accomplished storytelling, proactively build trust, and maintain strong cross-functional collaborative relationships. - (40%)
• Process communication requests, vet them for veracity and timeline deliverable commitments. Compose and edit core servicing and crossover servicing-marketing communications, delivering on self-service adoption strategies. Develop message strategies for various vehicles, including SMS text, email, print, digital, social media, video, and call center scripts. - (30%)
• Identify gaps and flaws, recommend solutions; ensure regulatory compliance through governance. Develop clear content by adhering to communication brand standards via editorial oversight and quality control. Measure the impact of customer communications on cost savings or revenue to the Profit and Loss. - (20%)
• Key driver of ideation, development, and execution of communication initiatives to boost customer experience. Identify and lead opportunities for proactive and reactive service communication. Develop customer-facing and internal communications, including SMS texts, email, print, web, video, and audio collateral. Support communication plans and content for large-scale projects. - (10%)

Minimum Qualifications

• High School Diploma or GED
• 5+ years experience developing written content and executing communication plans and strategies in a professional setting.
• Work samples that demonstrate a range of writing styles (e.g., SMS text messages, intranet content, business blogs, social media posts, news stories, newsletters, periodical pieces, radio, video and TV scripts, technical documents, and direct marketing).

Preferred Qualifications

• Bachelor’s Degree in communications, journalism, electronic and digital media, public relations, technical communication.
• 8+ years experience developing written content and executing communication plans and strategies in a professional setting.
• Experience in servicing or marketing communication, financial services messaging, news journalism, digital messaging, public relations, business communications, marketing strategy, media or agency experience.
• Project management experience

Skills

• Short Message Service (SMS)
• Storytelling
• English Composition
• English Grammar
• Editing Scripts
• Proofreading
• Copywriting
• Strategic Communication Planning
• Content Strategy

Reports To: Manager and above

Direct Reports: 0

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job