Strategic Medicaid Proposal Quality Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This role is a work from home opportunity, which can be based anywhere in the United States.

A successful candidate will play a critical role in the quality of our RFP responses and the efficiency of the whole team. The quality analyst continuously strives to increase their knowledge of Aetna Medicaid, products offered, and industry best practices to produce thoughtful, strategic, quality edits at every milestone of the proposal process.

The quality analyst drives and supports the value of quality by performing, measuring, and engaging in color team reviews for every RFP. Additionally, this role serves as a partner for content delivery and quality initiatives working closely with internal stakeholders.

Individual Accountabilities:

• Review and edit proposal content for compliance, consistency, strategy, and responsiveness in accordance with bid strategies, internal bid and style guides.
• Provide feedback during workgroups and color team meetings to align with win strategies.
• Support, communicate and consult a team of writers by tracking and reporting each stage of the review confirming internal quality standards and deliverables are met.
• Maintain expert understanding of Aetna Medicaid products and services.
• Support the proposal lifecycle by working with capture manager to provide internal reviews in accordance with our internal processes and procedures.
• Continually measure, monitor, and improve proposal delivery strategies; employing industry best practices and identifying opportunities to increase effectiveness and efficiency.
• Actively engage in team meetings and openly accept and share new ideas to drive innovation and creativity.
• Collaborate with Health Plan leadership to create RFP-specific bid guides.
• Review, analyze, and collaborate on competitive analysis to elevate the narrative in a compliant and compelling manner, ensuring strategic insights drive impactful storytelling and market positioning.
• Ability to work extended hours including nights and weekends during proposal review stages.
• Ability to represent the quality team as a primary quality analyst working closely with proposal management, health plan leadership, and writing leads to communicate Proposal Quality team concerns and review findings.
• Actively engage health plan leadership and subject matter experts during capture meetings and strategy meetings to influence response strategy.
• Support knowledge sharing and training efforts by working closely with team leaders to identify opportunities to enhance writing quality for the Proposal Development Team.
• Support and drive the development of internal processes and procedures, including scorecards, quality business reports, style guides, and performance measures.

Competencies:

• Passion for the Medicaid industry and the content within it.
• Superior writing and editing skills and ability to review proposal materials that conform to the Aetna Medicaid Proposal Style Guide.
• Strong project management skills, with the ability to manage multiple deadlines simultaneously.
• Excellent oral and written communication skills and keen attention to detail.
• Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude.
• Demonstrated ability to work well across departments/levels — including health plan leaders, proposal development, and marketing.
• Demonstrated ability to manage change effectively by leveraging new tools, concepts, and technology to enhance productivity and efficiency.
• Demonstrates proficiency in AI technology and tools, including the ability to leverage Asana for project management and reporting, to enhance productivity and streamline workflows.

Required Qualifications

• Two plus years of experience in a quality reviewer/editor capacity in a healthcare environment..
• Five plus years of proposal writing experience.
• Excellent written and verbal communication skills, with a strong understanding of Associated Press and internal style guides.
• Demonstrated ability to see the big picture and make connections between proposal sections and content development.
• Proficiency in Microsoft Office products (SharePoint, Word, Excel, Teams, Po