HP Sales Support Associate

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

The Broker Relations Representative supports our broker partners and assists with the initiation and maintenance of credentialing and acts as the primary point of contact for any questions or concerns.

Key Responsibilities/Duties – what you will be doing

• Credentials new/ participating brokers by researching and processing applications, tax forms, licenses and related documents. Explains eligibility criteria to new/participating brokers. Provides customer service via phone/e-mail/correspondence to prospective or existing Brokers and related internal personnel regarding qualification for participation, answering questions, problem solving or researching a variety of financial situations.
• Responsible for maintaining the Broker Relations Oracle compensation database including credentialing brokers, adding new accounts and broker links, organizing monthly commission payments to Brokers, running associated reports, interacting with Accounts Payable to ensure appropriate payment, receiving payment-related, email correspondences/calls from Brokers. Processes monthly non-standard commission calculations and reports.
• Supports Brokers and Sales staff by providing information related to year-end bonus projections.
• Responsible for creating and maintaining broker data in Oracle CRM systems, to assure Broker access (as appropriate) to online tools such as HPOQ, HPOR, HPHConnect, Online Commission Statements and Harvard Pilgrim Online Reporting. Trouble-shoots online system issues with Brokers, and serves as liaison between Brokers and IT.
• Works with the IT department to create database improvements, including testing and reporting results.
• Collaborates with Marketing to provide assistance with external Broker related events.
• Perform out-of-the-box thinking, collaborate with others, and make a difference every day!
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

• HS Diploma, Bachelors preferred.  
• Experience in Broker/Consultant community preferred and 2 yrs administrative support or similar customer service role as well as experience with MS Office (Excel).  
• Highly organized, works independently, handles multiple tasks simultaneously, maintains confidentiality, excellent written, oral and telephone skills.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equ