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Assistant Manager - Referral Coordinators
Palm Medical CentersCoral Gables, United StatesRemotefull_timeVerifiedPosted 6 May 2026
About the role
Overview
The Referral Coordinator Assistant Manager will assist the Referral Manager to oversee and manage the Referral team. Key responsibilities are listed below, however, this position may be asked to perform other duties and responsibilities as determined by management.
Key Duties & Responsibilities:
A high school diploma or equivalent is required. Associate degree in Business, Business Administration, HealthCare Administration, or related field is preferred. Minimum requirement of three years of work experience with referrals, or related medical office work, with a minimum of one year in supervisory capacity.
Physical Requirements:
The Referral Coordinator Assistant Manager will assist the Referral Manager to oversee and manage the Referral team. Key responsibilities are listed below, however, this position may be asked to perform other duties and responsibilities as determined by management.
Key Duties & Responsibilities:
- Supervises, trains, develops and oversees the Referral Coordinators team.
- Serves as a liaison between the Referral Coordinators and Center Administrators.
- Promotes patient retention by serving as a liaison between patients, PCP, Insurance companies and specialty providers.
- Resolves referrals-related concerns prior to a patient’s appointment.
- Enters referrals and documents communications, actions, and other data in the medical records system.
- Handles escalated customer service escalated matters.
- Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for services provided.
- Provides information related to referrals, short-term case work and case management services which may include client assessment, planning, patient education, advocacy and follow-up.
- Maintains high quality by checking or monitoring data and referrals in a timely manner.
- Answers questions regarding complex referrals from Referral Coordinators and communicates with them as needed.
- Works closely with the Center Administrators to update providers on Insurance requirements, guidelines and other pertinent information needed to process a referral.
- Requests appointments from appropriate specialty providers; Verifies accurate insurance information.
- Follows up on all referrals and maintains accurate tracking.
- Obtains ongoing knowledge, documentation, and updates of appropriate referral resources, required forms and key contact persons.
- Insures client-patient confidentiality.
- Assists the Referral Manager.
- Trains new employees.
- Conducts team meetings to disseminate information to the team.
- Completes performance evaluations reviews for the Referral team.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Thorough understanding of services offered to members.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
A high school diploma or equivalent is required. Associate degree in Business, Business Administration, HealthCare Administration, or related field is preferred. Minimum requirement of three years of work experience with referrals, or related medical office work, with a minimum of one year in supervisory capacity.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
- Travel to other medical center worksites as needed.
Job Type: Full-time
Starting Pay: (Based on Experience)
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Referrals: 3 year (Required)
- Health Insurance Verification: 3 year (Required)
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