HR Services and Transitions Counselor-Benefit Services and Administration/HR Services and Transitions Center

HR Services and Transitions Counselor-Benefit Services and Administration/HR Services and Transitions Center

About the HR Services and Transitions Center

The HR Services and Transitions Center, part of Benefit Services and Administration, provides a “one-stop shop” of services, as it relates to benefits, to all members (faculty and staff) of the Cornell Community, contract college and endowed. This includes new hires, individuals who have separated from the university and our retirees.

The Opportunity

Join our team as a HR Services and Transitions Counselor, playing a pivotal role in delivering exceptional service and primary customer care to our community members and applicants. Your responsibilities will encompass various facets, including onboarding, life/career transitions, separation, and connection to our active and retiree programs and benefit plans.

Key Responsibilities:

• Customer-Centric Support: Provide primary customer care to all Cornell community members and applicants, addressing inquiries and concerns related to onboarding, career changes, separation, and retirement.
• Problem Resolution: Assess presented queries or issues, take ownership of their resolution, and manage them through completion. Collaborate with experts when necessary to ensure comprehensive and accurate information is available.
• Independent Judgment: Employ independent judgment to analyze case problems, ensure adherence to policies, guidelines, and protocols, and communicate decisions effectively to all involved parties.
• Risk Management: Ensure accuracy and precision in decisions and communications, as inaccuracies may impact personal income or University compliance.
• Process Improvement: Collaborate with colleagues to review existing processes, propose improvements, and contribute to discussions on system configuration for enhanced efficiency.
• Continuous Enhancement: Regularly communicate and coordinate with team members to assess, develop, and deliver timely, innovative, and high-quality services to clients.

This is a full-time, exempt (40 hours/week) Endowed position that is based in Ithaca, NY. This position follows a hybrid work arrangement that consists of rotating 1 week remote and 1 week on-campus. Typical work hours are 8am-4:30pm Monday through Friday. However, there may be occasional evening hours to meet department needs.

What We Need

We are looking for a team member who is customer service oriented, collaborative, and successful at multi-tasking. Additionally, you will: 

• Hold a Bachelor’s degree with up to 2 years of experience in HR Operations or related field or equivalent combination of education and experience required.
• Have experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Be passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Have a commitment to exceptional customer service and proven success in delivering outstanding service and ensuring information is clear and accurate.
• Demonstrate compassion while dealing with highly sensitive and sometimes emotional situations.
• Demonstrate success working collaboratively as well as independently; exercising outstanding judgment in all situations.
• Be a self-starter who has a desire to see things through.
• Display superb listening and communication (verbal and written) skills.
• Have excellent interpersonal skills to be able to work collaboratively in a busy office that is focused on customer service activity.
• Have experience working with confidential information.
• Be experienced working with spreadsheets, running reports, monitoring activities and following through.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include: 

• CEBS or other HR certification
• Notary Public or willing to become commissioned as a Notary
• Experience using Workday

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role on a rotation of 1 week remote and 1 week on-campus. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrange