Hardware Installation Technician (Top Secret)

Title: Hardware Installation Technician (Tier II)
Clearance: Top Secret (SCI Eligible)
Location: Washington, D.C. (Onsite)

Job Summary: The Hardware Installation Technician (Tier II) is responsible for the installation, configuration, and maintenance of hardware components, ensuring the smooth operation of IT systems. This role involves deploying desktops, laptops, servers, and peripherals to support organizational needs. A Top Secret clearance with the ability to obtain SCI is required for this position. A bachelor's degree in Information Technology, Computer Science, or related field is preferred. Certifications such as CompTIA A+ and CompTIA Server+ are preferred but not required.

Responsibilities:

• Install, configure, and troubleshoot hardware systems, including desktops, laptops, servers, and peripherals.
• Perform hardware upgrades and replacements as necessary to meet organizational requirements.
• Coordinate with vendors and suppliers to procure hardware components and accessories.
• Ensure compliance with hardware security policies and procedures during installations.
• Collaborate with IT teams and end-users to plan and schedule hardware installation projects.
• Provide technical support and assistance to end-users regarding hardware-related issues.
• Document hardware configurations, specifications, and installation procedures for reference and knowledge sharing.
• Troubleshoot and resolve hardware installation issues promptly and effectively.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2 years of experience in hardware installation or related role.
• Active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
• Knowledge of hardware components and configurations.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+ and CompTIA Server+ are preferred but not required.

 

Additional Requirements:

• Flexible working hours, including availability for on-call duty and occasional weekend work.
• Willingness to undergo additional training as required.
• Ability to travel domestically and internationally as needed.

 

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!

• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short & long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan