EverPro - Salesforce Implementation Consultant (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

As a Salesforce Implementation Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers’ use cases and solution the best options for their consideration. You will be an advocate, consultant and front-line implementor of solutions to enhance customer success over the long-term.  You may travel frequently and be responsible to build and maintain a high level of billable utilization as well as high levels of customer satisfaction and technical acumen.

Core Responsibilities:

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services. 

• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software. 

• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives. 

• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status. 

• Adhere to defined practices to meet or exceed expectations with customers. 

• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.   

• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services. 

• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.   

• Perform diagnostics and troubleshooting for improveit 360 software.  Collaborate with customers and internal resources to address system issues. 

• Provide supplemental online or onsite training as needed. 

• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization. 

Required Skills & Experience:

• 2+ years customer service or account management experience;

• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.;

• 6+ months in a Salesforce.com administrator (or similar) role;

• Strong oral and written presentation skills

• Demonstrated time management skills

• Adaptability to work independently or in a team environment at various times

• Proven ability to learn technical concepts and translate them to the appropriate audience

• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work

• Strong collaboration skills; ability to work with teams of people of varying skill level

• Willingness to travel (as safety permits)

Desired background:

• Bachelor’s in technology or related field; 

• Salesforce admin certification;

• Data analytics & reporting;

• Experience in B2C, SAAS, or SMB market; 

• Proven record designing, building, and optimizing features for SaaS products;

• Knowledge of home improvement industry or similar businesses;

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