Senior Director - Enterprise Resiliency, Recoverability, and Observability

Position Summary   We are seeking a dynamic and visionary Senior Director to lead the global strategy and execution of Enterprise Observability and Technology Resiliency & Recoverability across Marriott’s global technology landscape. This leader will drive architecture, implementation, and continuous improvement of mission-critical platforms spanning cloud-native environments, hybrid workloads, and global operations. The ideal candidate brings deep technical expertise, proven leadership, and an unwavering focus on operational excellence.   This is a hands-on engineering leadership role ideal for someone who:
•    Navigates ambiguity with clarity and confidence
•    Thrives on solving complex technical problems
•    Partners across matrixed organizations to build rapport & scalable solutions
•    Leads by example, balancing strategic oversight with sleeves-rolled-up execution
•    Translates deep technical knowledge into impactful, business-aligned decisions
•    Champions transformation in environments with limited resources
  We are looking for a technical architect / engineer that can create technology solutions and lead technology teams, not a people manager of tech engineers.
  Key Responsibilities   Strategic & Technical Leadership
•    Define and execute a comprehensive vision for observability, infrastructure resiliency, and disaster recovery at enterprise scale
•    Lead engineering and architecture functions for cross-functional teams across observability and resiliency domains
•    Design and champion enterprise-wide standards, tooling, and frameworks to improve visibility, prevent outages, and ensure recoverability
•    Architect and operationalize observability solutions across AWS, Azure, Alibaba, and hybrid cloud workloads
Team & Culture Leadership
•    Lead, mentor, and grow two high-performing technical teams across specialized domains
•    Foster a culture of accountability, innovation, and engineering craftsmanship
•    Guide performance reviews, team growth plans, and recruitment strategies to scale expertise
•    Empower team autonomy while ensuring enterprise alignment across engineering initiatives
Program Execution & Delivery
•    Act as Technical Product Owner and Program Manager for critical observability and DR initiatives
•    Drive cloud migration and virtualization strategies—including alternative hypervisor adoption (OLVM)—within enterprise constraints
•    Advance pilot deployments into sustainable, resilient platforms with repeatable success patterns
•    Maintain effective partnerships across Finance, Legal, TBM, and Continent teams to advocate for technical feasibility
  Domain Expertise
  Observability
•    Design and scale enterprise observability strategy including logging, metrics, tracing, and alerting across hundreds of workloads
•    Lead implementation of platforms like Dynatrace, Grail, Splunk Cloud, Cribl, ThousandEyes, and more
•    Define observability baselines and SLIs/SLOs to support distributed service health monitoring
•    Enable data ingestion and visualization at scale, collaborating with SREs to foster proactive remediation
Resiliency & Recoverability
•    Implement robust, cloud-native strategies for workload resiliency and recoverability
•    Evolve DR posture from compliance-driven to mission-critical readiness
•    Lead DR drills, risk assessments, and response automation for continuous preparedness
•    Enable infrastructure and application recoverability for distributed and mission-critical systems
  Candidate Profile
  Required Qualifications
•    Bachelor’s degree in Computer Science, Engineering, or related field
•    10+ years in technical leadership, engineering, and operations
•    Deep experience in:

• Multi-cloud observability and logging infrastructure (AWS, Azure, Alibaba)
• Modern DR strategies with automated failover/failback architecture
• SRE and DevOps principles, monitoring frameworks, and root cause diagnostics

•    Proven ability to navigate financial and organizational constraints to deliver impactful results
•    Exceptional communication skills with the ability to influence technical and executive audiences
 

Preferred
•    Hands-on experience with Dynatrace, Grail, and integration platforms such as Harness, ServiceNow, and BigPanda
•    Background in digital transformation, consulting, or enterprise modernization
•    Agile or Kanban delivery expertise in global, fast-paced environments

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