Sr. Specialist, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sr. Operations Management position will assist with performing daily quality assurance review of loans booked in the originating loan system, against the executed documents, such as attorney prepared Credit Agreement, Note, Lease Agreements, etc. to ensure data integrity, identify discrepancies, as well as submitting errors for correction in a timely manner.  Additionally, the job will be responsible for the review of all maintenance change /request, which would consist of any changes made to the system after the loan has been booked and the validation of the supporting documentation submitted. While following bank policies and procedures, using various reports, as well as ensuring to help mitigate risk for the bank.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

How You’ll Succeed

• Collaborative & Strong Communicator - Work collaboratively with Banking Centre employees and support Executors and estate beneficiaries on all aspects of the estate of a deceased client. Comfortable with phone conversations and phone etiquette.

• Equipment Finance - Extensive knowledge of Equipment Lease Finance and Commercial credit and lending terminology as well as strong documentation background.

• Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.

• System Savvy - Experienced with at least one of the bank’s major loan processing systems, preferably (ACBS and Aspire, a plus). Ability to navigate many varied systems and is technically savvy. Examples of systems used in this role: COINS, ECIF, CORFAX, CORE, ADP Broadridge.

• Knowledge of products - Ability to read and interpret complexed loan documentation and would be an asset if you are familiar with any CIBC products; bank accounts; credit cards; lending; investments; mortgages, etc.

• Multi-Tasker - experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.

• Detail Oriented - Complete all necessary activities related to the processing of all parts of an estate. Act as the Subjec