CONSUMER SERVICE ANALYST - 42003451 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Requisition No: 870387 

Agency: Agriculture and Consumer Services

Working Title: CONSUMER SERVICE ANALYST - 42003451 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

 Pay Plan: Career Service

Position Number: 42003451 

Salary:  $40,000.22 - $44,000.32 

Posting Closing Date: 02/22/2026 

Total Compensation Estimator Tool

CONSUMER SERVICE ANALYST

 

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

 

DIVISION OF CONSUMER SERVICES
BUREAU OF COMPLIANCE

 

***INTERNAL AGENCY OPPORTUNITY--
ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF
AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

 

CONTACT:

 

Monica Reid (850) 410-3776

MINIMUM REQUIREMENTS:

 

A high school diploma or its equivalent.

 

***ATTENTION CANDIDATES***

 

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

 

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

 

NOTES:

 

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

 

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

 

JOB DUTIES:

Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:

• Conducting Research and Evidence related to enforcement and consumer complaint cases;
• Issuing Less Complex License/Permits;
• Scheduling Inspections;
• Scanning;
• Answering telephone calls/Responding to live chats;
• Draft and process correspondence;
• Maintain records of revenue received;

 

This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.

 

Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

 

The Benefits of Working for the State of Florida

 

Working for the State of Florida is more than a paycheck.  The State’s total compensation package for employees features a highly