Sales Operations Specialist - Digital Media

Company Description

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress and we believe that diversity in tech is central to a thriving industry.

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world class research, training, events and media.

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.

Job Description

The Data Quality Management Specialist manages the accuracy of post sales delivery for Digital Media, Marketing Services and Virtual Events. This role is responsible for order management and works with cross functional partners to facilitate a seamless handoff for delivery. Accuracy is of high importance as the data is used to support the business in Sales, Customer Success, Marketing, and Finance.

KEY RESPONSIBILITIES

• Contract management; is responsible for the data accuracy of the contract process and entries into the business systems
• Owns the product inventory tracking and order management process
• Monitors and responds to internal and sales organization requests
• Supports the sales organization with the contract process and client-related requests
• Acts as the liaison between sales team and support teams with delivery preparation
• Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing
• Conducts audits and reconciles data disparities across systems
• Completes monthly billing reconciliation deadlines
• Establishes and enforces best practices and data standardization

Qualifications

SKILLS, ABILITIES AND KNOWLEDGE

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs.
• Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
• Focused on the accuracy and timeliness of deadlines and billing delivery
• A strong influencer who can work across multiple internal teams including Sales, Operations, Billing, Finance and Client Services.
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service; motivated and driven to succeed
• Knowledge of digital optimization, advertising production process and operation role is a plus
• The salary range for this position is between $47,500 and $55,000, with a discretionary end-of-year bonus.

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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