Engineer Customer Svc - Legacy Team
Textron AviationAbout the role
Job Number:
339540)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.Description
JOB SUMMARY:
To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.
JOB RESPONSIBILITIES:
Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
Prepares and presents technical program for operators conferences and technical seminars
Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft
Qualifications
EDUCATION/ EXPERIENCE:
One of the following bullet items is required:
· 2 years of relative aircraft maintenance experience + A&P license required.
· 2 years of relative aircraft maintenance experience + 2-year technical degree required
· 4 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
· Bachelors’ Degree with preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
QUALIFICATIONS:
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