Director, Merchant Data, Regional Lead, NA and LAC

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

The Global Data Office
With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.

Led by Visa’s Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

We are seeking a dynamic and experienced leader to drive the regional strategy and adoption of our Merchant Data Platform across North America (NA) and Latin America and Caribbean (LAC) regions. This individual will spearhead the data acquisition efforts, ensuring seamless client and internal stakeholder management. They will oversee critical aspects such as data ingestion, data quality, data enrichment, and data distribution, guaranteeing the platform delivers high-quality and reliable data for both regional and global merchants. The ideal candidate will possess a deep understanding of data strategy, governance, and management practices, coupled with strong analytical and problem-solving skills. They should have a proven track record in leading high-performing teams, excellent communication and relationship-building abilities, and a passion for leveraging data to drive business outcomes. Familiarity with payments and consulting, along with expertise in AI and ML technologies, will be highly advantageous. We are looking for someone who is intellectually curious, adaptable, and capable of thriving in fast-paced environments with demanding timelines.

Essential Functions:

• Own the regional strategy and adoption for the Merchant Data Platform in North America (NA) and Latin America and Caribbean (LAC) regions.
• Lead the regional data acquisition efforts, overseeing essential aspects like data ingestion, data quality, data enrichment, and data distribution to ensure the platform provides high-quality and reliable data for both regional and global merchants.
• Implement best practices for data management, including data quality measurement, data enrichment processes, and data distribution mechanisms.
• Monitor and analyze product performance metrics, using data-driven insights to identify areas for optimization and drive continuous improvement.
• Gather and incorporate feedback from stakeholders, including users and partners, to refine and enhance the product offering.
• Support the planning and execution of future roadmap and use cases, leveraging Merchant data to achieve product or market goals. This involves close collaboration with a wide range of global and regional teams.
• Collaborate with engineering, data science, and other cross-functional teams to ensure successful product delivery.
• Build and support strong relationships with key stakeholders, including internal teams and external partners.
• Communicate product vision, strategy, and progress effectively to all stakeholders in the region.
• Build, lead, and mentor a high-performing team of product managers and data analysts, fostering a culture of innovation, collaboration, and continuous improvement.
• Set clear performance expectations, provide regular feedback and coaching, and support professional development to ensure team members achieve their full potential.
• Develop clear and concise executive-level communications and updates, and support the development and delivery of stakeholder communications.
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