Sr Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Description

The Sr. Operations Manager works as a liaison between McKesson Technology and the Oncology Practice (IT, management, and staff) to provide support, solutions, and resources for the practices in the US Oncology Network. This role is key to the success of our organization by helping support the technology needs of the business to ensure that our physicians can provide the highest level of patient care.

Key Responsibilities

• Commitment to McKesson’s ICARE and ILEAD values
• Advocate for the practice’s best interest aligning with McKesson Technology standards
• Find and deliver win-win solutions for The US Oncology practices and McKesson
• Promote standard solutions to align with “Enterprise First”
• Promote trust and collaboration between McKesson and the Oncology Practices we service
• Identify opportunities within service areas and The US Oncology Network operations that lack efficient process and procedure and help to drive agreed upon, efficient steps and practices for teams and partners to follow that generate standard results
• Adhere to McKesson and US Oncology’s codes of ethics and compliance
• Manage and maintain Lights-On operations for all assigned practices and assist in these activities for the remainder of the network
• Some indirect management of remote local resources with direct remote resource management potential

Operations and Service Delivery Management

• Manage the service delivery process to ensure the effective and proactive delivery and management of IT services to US Oncology practices within your assigned area / region or assigned projects across US Oncology.
• Report on key performance indicators and identify issues and trends occurring within the assigned oncology practices.
• Engage in regularly scheduled reviews of IT Services with each Practice assigned and the larger Customer Success IT Operations Team
• Assist in daily IT duties, when needed, on-site at oncology practice locations.

Project Management

• Participate actively in oncology practice projects to ensure on time delivery, on budget and meeting scope and quality expectations.
• Assist with support for all aspects of project preparation and go-live, inclusive of transition to appropriate operational support teams and resources with appropriate documentation of processes.

Communications

• Facilitate IT communications with users at the oncology practices to ensure that seamless communication occurs between all parties and partnerships.
• Serve as an escalation path for all oncology practice IT related concerns, problems, opportunities, and issues.
• Develop and maintain a communication plan with each oncology practice’s IT Staff individually or as a larger group on an agreed-upon frequency. Utilize this meeting to review trends and open issues as well as communicate IT initiatives that are upcoming.
• Facilitate a weekly or bi-weekly (depending upon practice size) check-in meeting with each assigned practice’s local IT Staff, individually or as a group. Utilize this meeting to identify issues and proactively manage escalations
• Provide regular status updates to the Director of IT Operations, the Regional Vice President of Technology and relevant Practice Success team members.

 Day to day support

• Provide IT Leadership to manage and successfully resolve day to day operational issues at the respective practices or operational areas.
• Ensure close communication and collaboration with the service desk to ensure that they have the information and required training to address service desk calls because of approved changes.
• Maintain IT practice portfolios
• Maintain IT Customer Success Operations Dashboard

Financial Success

• Work closely with Oncology practice leadership to develop appropriate budgets for each fiscal year from both a capital and operational costing perspective.
• Work closely with the Director of IT Operations to manage your travel schedule and associated costs. Exercise good judgment when making cost decisions