Sr. Product Manager, Vehicle Care Service

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln. Within Integrated Services, our Digital Product Team leads the charge on creating innovative software for our customers. Through listening to customers, research, and a deep understanding of the market, this team leads the future on how Ford can differentiate its vehicles and create experiences customers love. We are looking for passionate product professionals who will continue to help us redefine the future of mobility.

In this position...

Every hour matters when a customer’s vehicle is in the shop. Our Vehicle Care organization is driving the transformation of Ford’s service experience – reducing downtime, increasing transparency and powering data-driven solutions for dealers globally.

As a Senior Digital Product Manager, you’ll lead the development of platforms and tools that help dealers diagnose, repair and communicate faster – turning service from reactive to predictive. You’ll define the product strategy, roadmap and success metrics for critical experiences leveraged by thousands of Ford dealerships and service advisors every day.

You’ll collaborate with engineering, design, data science and business stakeholders across the globe to deliver products that directly improve dealer efficiency, and Ford’s brand promise of caring for customer’s time.

What you'll do...

• Define the strategic vision and roadmap for dealer facing products that enable faster diagnostics, transparent repair status and proactive service experiences.
• Translate dealer and customer needs into actionable product requirements, leading the delivery of high impact tools and platforms that track unified case management, performance metrics and SLA adherence.
• Drive experimentation, learning and continuous improvement through data driven decision making and cross functional alignment.
• Balance near term operational needs with long term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
• Develop strong working relationships with regional teams, understanding nuances across retail and commercial service operations, systems and products.
• Represent vehicle care service in executive and cross organizational reviews, influencing priorities and investment decisions.

You'll have...

• Bachelor's degree required.
• 5-7+ years of product management experience in the technology industry.
• Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.
• Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytica