Customer Solutions Consultant

Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.

About this Position:

The Customer Solutions Consultant is a relationship-first, solution-driven professional who loves connecting with people and thrives on solving meaningful problems with software. This role is responsible for ensuring customers feel empowered, confident, and advocating for their success when using Cantactix products and services. Whether guiding onboarding, architecting complex workflows, or jumping into a sticky situation with thoughtful solutions, this person delivers both heart and hustle. The ideal candidate brings emotional intelligence, technical curiosity, and a passion for making people feel like heroes in their day-to-day work.

This role will partner directly with our various Cantactix functions; Support, Education, Project Management, Product, Sales, Professional Services, to ensure customers continue to receive optimal value from their investment in Cantactix (now a Crisp Inc. Company) products and services. They will work cross-functionally to identify new opportunities to deepen product usage and will play a lead role in architecting and presenting customer-focused solutions that drive adoption and loyalty. This role will be asked to participate in pre-sales activities from time to time, partnering with Account Managers and Sales Executives to deliver customer demos.

This position requires being available to support customers during core North American business hours, responding quickly when they’re in need. When our users feel overwhelmed or under pressure, this role is the calm voice, the fast thinker, and the human spark that helps turn things around. That’s where the magic happens — and where we earn trust, drive retention, and turn great service into long-term success.

This role is remote based in North America but there is an added benefit of being located in Northwest Arkansas.

The Roles and Responsibilities are molded by our Core Values:

Can-do, problem-solving attitude

• Use Cantactix software first mentality
• Leverage Cantactix software to solve customer problems with innovative solutions
• Engage as a thought-leader for automating the impossible
• Serve as a solution-minded partner, a teammate, in moments of need, providing calm, fun, and clarity in complex situations

Doing what is right

• Increase value for our customers through proactive enablement
• Lead our team by example
• Listen to customer issues attentively and with empathy
• Present solutions and guidance that reflect the customer’s best interest, not just quick fixes

Sharing Knowledge

• Share your expertise and mentor teammates
• Continue to learn the Cantactix software solutions and help customers also understand it deeply, be a teacher and mentor
• Create clarity around software workflows and usage best practices

Building trusting relationships

• Build genuine relationships with our customers – be their go-to-guide, not just a support contact
• Offer professional, effective, and human-centered services/solutions
• Collaborate with the Cantactix team to solve cross-functional customer needs
• Show up with heart, consistency, and accountability

Balancing work and life

• Manage workload with excellence while maintaining personal sustainability
• Support teammates with empathy and shared ownership
• Building balance and boundaries while delivering exceptional service

Skills and Experience:

• Proficient in Blue Yonder Category Management Suite
• Expert in Blue Yonder Space Planning
• Expert in Blue Yonder Floor Planning