Assistant Project Manager/Customer Care

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Assistant Project Manager/Customer Care – Technical Glass Products, Snoqualmie, WA

The Assistant Project Manager/Customer Care is a highly organized and competent professional who uses their excellent communications skills assisting the Project Management team. The Assistant Project Manager/Customer Care’s primary responsibility includes managing the post-shipping needs of the client.  Secondary duties include supporting other assistant PM’s, managing physical sample requirements, and maintaining project documents and reports.

What You Will Do:

• Resolve post-delivery issues (Customer Service Issues) including but not limited to:
  • Active Listening to and documenting complaints from customer
  • Work interdepartmentally as needed to identify root cause and solutions
  • Manage and document all costs associated with post-delivery issues
  • Manage Customer relationship post-shipping as directed by the Project Manager
• Contribute and support the planning and execution of projects at any stage of life-cycle
• Perform tasks assigned by the Project Manager in an efficient and timely manner
• Maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly
• Communicating with stakeholders regarding project needs and goals
• Researching information as required
• Performing administrative tasks such as preparing invoices, estimates, etc.
• The assistant Project Manager will also backup others in the department when needed

• Sending out and receiving mail and packages
• General office duties include, but not limited to Scanning, copying, fax and mailing
• Submitting product data, and samples to customer as needed for approval
• Performs other related duties as assigned
• Problem assessment and problem solving
• High attention to detail and accuracy
• Customer service/satisfaction centric
• Ability to work with teams and independently
• Order Entry, both Frames and Glass only projects
• Input custom sample orders per project requirements and order standard stock samples as needed for approval
• Resolve post-delivery issues (Customer Service Issues)
• Active Listening to and documenting complaints from customer
• Work interdepartmentally as needed to identify root cause and solutions
• Manage and document all costs associated with post-delivery issues
• Other duties as assigned

What You Need to Succeed:

• Strong organizational and project management skills combined with a close attention to detail
• Excellent verbal and written communication skills
• Driven self-starter dedicated to quality and continual process improvement
• Demonstrate independent judgment and initiative
• High School diploma    
• Provide high quality internal and external customer service
• Prioritize responsibilities in order of urgency
• Maintains schedule and tasks despite interruptions
• Strong customer service acumen
• Follow all safety requirements and keep work area clean and orderly

Allegion is a Great Place to Grow your Career if: 

• You are seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You value personal well-being and balance, because we do too! 
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us:

• Immediate health, dental and vision insurance coverage, helping you “be safe, be healthy”  
• Wellness incentives, such as up to $1000 HSA contributions depending upon participation.
• A commitment to your futu