Customer Experience Specialist / Dispatcher (25676)

Dispatcher – Louisville, KY

Type: Communications Dispatcher Center

FTE: Full Time

City: Louisville

State: KY

Shift(s) availability: 0800-2000; Cali rotation

While this is a night shift position, the initial 2 weeks of training will take place during daytime hours to ensure comprehensive onboarding and support.

Job Qualifications: 
Minimum Qualifications:

• High school diploma or GED required.
• Minimum six (6) months experience in customer service or other direct customer contact work required
• Minimum six (6) months call center experience in a fast-paced work environment required
• Must have or be able to pass the EMD program within 1 – 3 months of hire and maintain certification during employment.
• Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
• Strong typing skills with data entry experience.
• Thorough understanding of emergency procedures, protocols, and guidelines.
• Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
• Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
• Strong active listening and interpersonal communication skills.
• Sound judgment, critical thinking, and decision-making abilities.
• Adaptability and flexibility to meet operational needs.

About AmeriPro Health:

At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.

• Critical Care
• Advanced Life Support
• Basic Life Support
• Medical transportation
• And much more

Compensation and Benefits:

Benefits for Full-time positions include:  

• Market leading pay rates
• Personal Time Off (graduated based upon years of service with AmeriPro)
• Expansive benefits package to include:

(Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)

• 401(k) retirement plan with a company match
• Tuition assistance
• Supportive leadership
• Professional development & opportunities for advancement
• Flexible scheduling options
• Employee assistance programs (EAP)

Job Description:

• Flexibility
• obtain and act on information quickly and accurately in emergency situations.
• Exercise good judgment in emergen