Patient Advocate Administrative Assistant Full Time Days

Position Summary:  
The Patient Advocate will facilitate timely resolution of complaints and grievances as well as assist the members of the Administrative team in the day-to-day operations of the hospital performing a variety of confidential secretarial and administrative support duties for the Associate Chief Nurse Officer and the Patient Safety Officer.
As the Patient Advocate, this position works with leadership and administration to promote and reinforce service excellence throughout the organization. Responsible for proactively managing patient experience at the facility/unit/department level. Provides direct feedback to management in the implementation of changes to achieve and sustain patient experience best practices to meet organizational goals and support a culture of service and operational excellence. Assists and collaborates with clinical leadership with patient experience improvement efforts.  Proficient in data management and interpretation.  Utilizes data and applies critical thinking and problem solving skills to analyze performance gaps and present to respective stakeholders.  
 

POSITION QUALIFICATIONS:

EDUCATION: Associate Degree and/or Bachelor’s Degree strongly preferred; Post High School Vocational/Specialized Training and performance in a similar role with a proven track record of superior results.

EXPERIENCE:

Minimum of three (3) years of experience in a hospital setting required, hospitality industry, or related customer service experience.

SKILLS AND ABILITIES:

• Demonstrates experience in collaborating and consulting with individuals at all levels of the organization
• Strong critical thinking skills and ability to work independently
• Ability to create trusting relationships
• Demonstrates initiative, accountability and achieves appropriate outcomes
• Strong sense of personal accountability, passion and ownership for achieving and sustaining a culture of patient experience excellence
• Superior written/verbal communication and interpersonal skills to interface effectively with physicians, nursing, non-nursing and executive leadership
• Demonstrates ability to analyze, plan, organize, troubleshoot and manage time well
• Flexibility to adapt to change
• Adept with all computer based applications

 

#LI-RS1

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. 

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenu