Medical Assistant-Intermediate (Onsite Virtual Clinic Café)

Under general supervision, responsible for performing a wide variety of medical and clinical support functions in an outpatient clinical settings. May assist with clinical and laboratory procedures, maintain equipment, provide direct patient care, and administer common medications according to unit guidelines and providers' orders. May support the documentation of patients as dictated by the physician or provider.

• Location: This position is based at the PARC (8431 Fredericksburg Road)
• Setting: This is not an in-clinic role. The position is for our Virtual Clinic Café.
• Scope of Support: The Medical Assistant will be supporting all PCC 8 clinics remotely from the PARC.

• Intakes patients by obtaining vital signs, weight, etc.
• Obtains history, chief complaint, medications, allergies, EKG, etc. and documents appropriately in the Electronic medical record.
• Report all pertinent findings to Physicians.
• Manages patient's appointments according to the doctor's schedules and protocols.
• Triages calls, medications/refills and facilitates patient needs, and documents all communication into the EMR system.
• Answers messages from patients by clinic policy.
• Handle all medication refills or request via clinic policy.
• Prepares charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested.
• Communicate all necessary patient information to physician in a timely manner.
• Handles and answers external as well as internal phone calls and assists in department call center transferring calls to the appropriate departments.
• Triage calls, medications/refills and facilitates patient needs, and documents all communication into the electronic medical records (EMR) system.
• Performs all other duties as assigned.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions.
• Demonstrates the ability to communicate effectively, written and verbally.
• Demonstrates analytical thinking; this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates the ability to participate as an integral part of the interdisciplinary healthcare team in providing the highest quality of care to the patient the UT Health Way.
• Knowledge of EPIC software; may be required to be EPIC super user.

 

• Candidate Requirements:
  • Must have Primary Care experience
  • Should be confident in clinical decision-making
  • Needs to be comfortable managing medication-related tasks
  • Will be responsible for responding to patient messages and handling Rx refills

EXPERIENCE:

• Three (3) years of directly-related experience as a Medical Assistant is required.  

EDUCATION:

• High school diploma or GED is required.
• Graduation from a Medical Assistant program or equivalent training/experience in healthcare is preferred.

LICENSE AND CERTIFICATION:

• CPR certification is required.
• Certified Medical Assistant (CMA) certification is preferred.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
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