Program Assistant

Position Description

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Program Assistant

Exempt/Non-Exempt: Non-Exempt  

Reports to: Program Managers

Full or Part-time: Full-time  

Completion Date: January 2024

Team:  Mens Residential Center

Position Summary:

The Program Assistant position is to manage the residents of our programs. This person will work alongside our Case Managers to ensure the successful transition of guests coming out of Wheeler Mission programs. This role may be responsible for drug testing, fiscal accountability, enforcing program rules, and keeping guests on pace with their individual transitional plans.  Collaborates across teams.

Key Duties and Responsibilities

Brief description of duties in order of priority

Daily Resident Support: Assists with the daily operation of the programs and creates a welcoming environment with a focus on: 

• Relate to the guests while helping with practical needs during intake. 
• Answer questions and assist with helping solve routine problems.
• Listen to the guests and assist as appropriate, escalating concerns to the program manager or other managers.
• Resolve conflicts and serve as a calming influence by using a Biblical model and de-escalation techniques.
• Assist Case and Program managers with evening and weekend activities including visitation supervision, transportation of guests and residents to meetings, church, and activities using a Wheeler vehicle.
• Assist with special events and other program duties as assigned.

Administrative Responsibilities: Performs a wide variety of administrative tasks to support the program operations which includes:

• Participation in daily, weekly, and other regular program meetings.
• Complete required paperwork including incident reports and answer email in a timely manner.
• Communicate in a timely manner with supervisors via written and verbal communication.
• Maintain and update necessary records and coordinate information with other staff.
• Maintain l