Lead Family Support Services Coordinator

Description

   

Work Hours: 8:30 a.m. - 5:00 p.m. Workdays: Monday – FridayLocation:  2127 S Zarzamora , San Antonio TX. 78207
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary: The Lead Family Support Services Coordinator is responsible for oversight of support services at the St. Stephen’s CARE Center. The Lead Family Support Services Coordinator is responsible for daily pantry and clothing closet operations, program compliance, performance, and ensuring delivery of quality services. The Lead Family Support Services Coordinator will assist in monitoring daily progress towards program outcomes, reporting requirements and coordination of volunteer services. The Lead Family Support Services Coordinator will have an oversight of pantry and clothes closet by ensuring adequate inventory and ensuring that both areas remain adequately stocked. The Lead Family Support Services Coordinator will also have an oversight of assigned staff and volunteers and provide general assistance to clients seeking food and clothing, referrals for wraparound services and assist with incoming donations and shipments. The Lead Family Support Services Coordinator works in a support role to the Associate Senior Director. 

Position Responsibilities:

• *Oversight of daily food pantry/clothing closet with regards to staff assignments, volunteer coordination and pantry/clothing closet general operations
• *Assess service delivery quality and ensure compliance with procedures of internal standards and funding guidelines 
• *Assess and analyze current inventory of food and supplies in food pantry and warehouse and coordinate inventory movement and purchasing with Associate Senior Director 
• *Ensure all grant and agency required surveys, reporting and outcomes assigned by the Associate Senior Director are completed in a timely manner
• *Ensure compliance standards, and internal procedures are maintained and being followed by staff and volunteers  
• *Review weekly trends in pantry and clothing closet operations to determine program sustainability and work with Family Support Services Program Associate Senior Director to determine programmatic needs 
• *Assist with organizing/collecting/processing donations of food, clothing, diapers and other items brought to the center
• *Assist with stocking and organizing pantry/clothing closet and support volunteers during Giveback Saturday’s
• *Assist with running the day-to-day duties of St. Stephen’s CARE Center when the Associate Senior Director is not available/on site  
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Associate Senior Director, Senior Director, and/or Vice President of Programs

Competencies:

Critical Thinking

Building Collaboration

De-escalation

Leadership

Managing Change

Requirements

  

Minimum Qualifications: 

• Education
  • Associate’s degree in social work OR business-related field preferred or
  • High school diploma and 2 years’ experience
• Experience
  • Minimum of 2 years’ experience in non-profit setting with at least 1 year of experience in program management and/or grant compliance experience. 
• License and Credentials
  • Reliable transportation
  • Valid driver license, with clean driving record
  • Valid vehicle insurance
  • Bilingual English and Spanish preferred

Minimum Knowledge and Skills: 

· Ability to handle crisis and de-escalate situations with participants, volunteers and staff using a trauma informed perspective.

· Ability to multitask and work in a fast-paced environment.

· Ability to maintain grant compliance and submit compliance reports.

· Ability to work closely with volunteers.

· Knowledge of Microsoft Office Programs and word processing

· Knowledge of Internet, email, and basic phone and voice messaging

· Organizational and prioritization skills

· Ability to maintain high standards of client confidentiality.

· Must be detail oriented, organized, self-motivated, work well independently and in a team.

· Must have good written and verbal skills.

· Must have good critical thinking and problem-solving skills.

 

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