Director, System Engineering & Reliability

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Job Description

The Global Streaming Technology Digital Network Operations Center (GST-DNOC) is seeking a Director, System Engineering & Reliability. This role will be a seasoned leader who will partner with the cross functional technology teams within broadcast and digital groups to bridge and improve workflows between organizations. This position will be responsible for proper communication, reliability and resiliency of our encoding, networking, and associated hardware operations. Additionally, this role will lead management of our global DNOC physical spaces including maintenance and growth of systems and reliability to ensure fault free operation and improved monitoring and failover capabilities.

Primary Responsibilities

• Oversee all streaming, file delivery technology infrastructure for complete end to end workflow
• Group lead in delivery of engineering presentation materials including PowerPoint, Vision and MS Project
• Manage on-site presence and escalation within digital operations, broadcast operations and transmission on all events for 24/6/365 operations
• Drive a team with diverse skillsets to deliver work back schedules & roadmaps for cross functional delivery across a variety of workstreams
• Measure and report out on system quality and performance, operational reliability, and future roadmap to ensure 99.999% uptime
• Proactively predict and prevent disruptive events including reactive analysis of these events to ensure predictability and reliability of systems managed in the video pipeline
• Ownership of root cause analysis on all defects such that outages are minimized based on data driven metrics
• Communication ownership within broadcast, digital and transmission operations to ensure coverage aligns with linear and event based scheduling needs
• Operational knowledge of scheduling automation systems and full end to end digital workflow from signal acquisition to end user deliver, baseband a/v processing and signal flow
• Aid in design, documentation and management of new technical systems (hardware and software based) as well as associated workflows
• Collaborates across DNOC leadership and Global Streaming Technology to ensure proper partnerships and collaborative relationships

Qualifications

• Minimum five (5) years’ experience in a role demonstrating strong technical, quantitative, and analytical skills
• Minimum five (5) years’ experience with system level and broadcast television engineering maintenance experience
• Minimum five (5) years’ leadership experience overseeing a team of engineers and reliability personnel
• Extensive experience working in a matrixed organization with large cross section of senior level functional stakeholders
• Expert in TV platforms with multiple propositions, huge concurrent viewing audiences and spiky traffic patterns
• In depth knowledge of fiber optic technologies and coax transport, MPEG-2/4 encoding and decoding, ASI, MPEG over IP, Dolby-E, MATV/IPTV, multiway processors. standards converter and frame syncs
• Proven track record of delivering systems with 99.999% se