Customer Service Representative I

_

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

_

Why work for Dawn Foods?

 

PEOPLE.    PRODUCTS.   CUSTOMERS.

 

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

 

Job Purpose and Overview

Customer Success Representative I’s is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. The Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

 

Shift Schedule: Monday-Friday 8 AM-4:30 PM, with willingness to flex work hours based upon customer needs, regional location, or at the leader’s direction

 

Work Environment: This role is 100% on-site at the Distribution Center in Piscataway, NJ

 

What will you do as a Customer Success Representative I at Dawn Foods? 

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks, including driver check-in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service, or escalate to a CSR II for alternative options
• Provide entry-level support on Digital platform inquiries via web or phone calls, and provide prompt assistance or escalate to a CSR II
• Escalate customer concerns, including credit requests due to pricing, fees, damage, and quality, to a CSR II or Manager