Client Relationship Coordinator

Client Relationship Coordinator

The Role:
As a Client Relationship Coordinator (CRC) at Prompt RCM, you will serve as a key point of contact for our clients—building trust, resolving issues, and driving long-term satisfaction. Your mission is to ensure each client feels supported, heard, and empowered to succeed.

In this role, you’ll act as both a problem solver and a strategic partner—helping clients navigate their revenue cycle challenges while collaborating with internal teams to deliver tailored, revenue-impacting solutions. With a proactive approach to client care, you’ll safeguard accounts, promote retention, and contribute to the overall success of our client relationships.

Why work for Prompt RCM?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities:

• Cultivate and nurture strong relationships with key stakeholders among our client base, including executives, department heads, and decision-makers, to foster trust and collaboration.

• Develop comprehensive plans tailored to each client's unique business objectives and revenue generation goals, leveraging insights from client interactions and industry trends.

• Provide strategic guidance and consultation to clients, advising on not only optimizing revenue processes but also implementing best practices in healthcare management to drive overall operational efficiency and effectiveness.

• Proactively schedule and facilitate regular cadence meetings with clients to assess satisfaction levels, address concerns, and identify opportunities for partnership growth and improvement.

• Serve as the primary point of contact for client inquiries, complaints, and escalations, ensuring timely resolution and effective communication internally and externally.

• Monitor and enforce adherence to contractual agreements and terms by both Prompt and clients, ensuring mutual compliance and alignment with agreed-upon obligations.

• Conduct thorough analysis of client data and performance metrics on a regular basis, identifying trends, opportunities, and areas for improvement across the revenue cycle, and collaborating with internal teams to implement actionable solutions.

• Establish and track key performance indicators (KPIs) in collaboration with clients, setting clear targets and milestones, and working closely with Operations teams to achieve and exceed agreed-upon goals.

• Foster seamless collaboration and communication with internal departments, including operations, engineering, and senior management, to address clients' evolving needs, facilitate problem-solving, and drive continuous improvement initiatives.

• Perform all other projects as directed by leadership

Minimum Requirements:

• A minimum of 3 years of experience in medical insurance claims billing and collection, preferably in a remote work environment, demonstrating comprehensive knowledge of industry-specific processes and requirements.

• Proven track record of consistently meeting and exceeding performance targets, with a focus on client satisfaction, revenue generation, and other relevant key performance indicators (KPIs).

• Strong background in customer service, with a demonstrated ability to build rapport, address client needs, and resolve issues effectively. Prior experience in the healthcare industry is advantageous.

• Experience in tracking and analyzing relevant KPIs, such as customer satisfaction metrics, revenue growth, and retention rates, utilizing data-driven insights to inform strategic decision-making and enhance client relationships.

• Proficient in Google for Business, MS Office, Excel and Word

• A customer success-oriented attitude

• Excellent communication and negotiation skills

• Prob