Senior Salesforce Systems Analyst

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.

Bugcrowd is seeking a Senior Salesforce Systems Analyst to cross functionally assess, design, configure and support our suite of Business Systems, supporting Sales, Marketing, Customer Success, Support, and Engineering functions.

Job Summary: 

Duties will include analysis, requirements, design and architecting the internal business systems tech stack, daily support, enhancements and maintenance of existing systems, and continuous improvement in operations to ensure compatibility with evolving business requirements. In this role, you will communicate with the executive leadership team, managers and end-users to design cohesive system strategies and ensure effective collaboration throughout all phases of analysis, development, testing and deployment. We operate in a flexible and proactive work environment to facilitate a quick response to changing business objectives and growth.

Requirements:

• Provide system administration support of internal systems, including (not limited to) Salesforce, Gainsight, DocuSign, Netsuite and related integrations and third-party applications.
• Collaborate with internal stakeholder groups to develop and communicate comprehensive business requirements and technical design.
• As the Subject Matter Expert, develop system design specification documents. 
• Monitor system user adoption and provide training, and/or input to trainers.
• Perform configuration, testing & deployment of highly visible, corporate initiative system projects.
• Follow through full system projects, utilizing your expertise to determine the business problem, business impact, risks, value, solution options, plan for development, testing, deployment, etc.

Experience:

The ideal candidate must be a proactive, critical thinker, possess a strong sense of ownership, and be able to work both independently and collaboratively. He / She is comfortable and successful in a fast-paced, dynamic environment and thrives on finding solutions to daily challenges as well as large corporate initiatives. Characteristics must include attention to detail, proficient problem solving and the ability to prioritize and multitask. Self-motivation and an inherent sense of urgency is critical.

• 5-8 years extensive administration/analysis experience.
• 5+ years’ experience as a Senior-level system Administrator and/or Architect.  
• Salesforce Administrator Certification is required.
• Bachelor’s Degree in Computer Science or Engineering or comparable experience. 
• Experience assessing and implementing business systems for multiple stakeholder groups.
• Experience with the full SDLC (Software Development Life Cycle).
• Exceptional “soft” functional skills, i.e. communication, organization, problem-solving, etc.
• Experience developing and documenting system and workflow diagrams.
• Experience with integrations, testing, migrations and implementation/release processes.
• Comfortable practicing Agile Methodology.
• Experience with system and data migrations a plus.
• Additional system certifications a plus, i.e. Service Cloud, Community, Data Architecture, etc.
• APEX development experience a plus. 
• Impartner PRM experience a plus.

Pay Range Disclosure:
The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including, but not limited to, Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. 

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position of Senior Salesforce Systems Analyst is a base pay r