LN Venues, Senior Operations Coordinator - St. Andrews Hall

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Venue Operations Assistant is to assist with the excellent care of House of Blues, its infrastructure and appearance. From day-to-day maintenance, to coordinating contractors, compliance with health and safety regulations and conducting continuous improvement strategies, the role is to ensure our venue is presented at the highest standard.

The Venue Operations Assistant will conduct daily and weekly routine checks; identify and manage basic repairs; Ensure all areas are clean, tidy and well presented; Ensure highest levels of cleanliness and hygiene practices; supervise deliveries; Communicate plans for improvements and repairs to the facilities manager; effectively interface with venue management, visitors, contractors, clients and Company head office; provide event oversight for facilities department.

WHAT THIS ROLE WILL DO

• Perform maintenance duties according HOB service standards

• Perform Opening/Running/Closing duties according to HOB Service Standards

• Respond to guest inquiries and requests in a courteous and polite manner

• Maintain line of sight/atmosphere control by circulating through work area throughout shift

• Clean and stock line to par throughout shift

• Keep current on all standard operating procedures

• Turn all lost and found items in to MOD

• Attend pre-shift meeting conducted by MOD prior to start of each shift

• Assist Other Employees as needed

• Replaces burned out light bulbs or report same to supervisor

• Maintains service rooms and storage areas in a clean orderly manner

• Reports all repairs required and safety and fire hazards to supervisor

• Observes safety standards and practices

• Performs related duties as required or assigned within job classification

WHAT THIS PERSON WILL BRING

Required:

• First-class client and customer service

• Passionate and enthusiastic for the live events industry

• Flexibility to work irregular hours (weekends/evenings/public holidays)

• Willingness to build positive working relationships

• A proactive organizer in problem-solving who can negotiate solutions

• Proficient computer user with ability to learn technical equipment

• COVID-19 vaccination will be required for this position subject to legally valid exemptions

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• Experience in facility operations

• Ability to read, write and follow written instruction

• Detail-oriented and team player with a positive “can-do” attitude

• Early Morning, Day and/or Night time availability

• Sense of Urgency

• Time Management

• Critical thinking and decision making

• High School diploma

• Tolerance of all cultures, music and art forms

Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing, bending, stooping, reaching, and working on your feet

• Must be able to lift or move up to 50 lbs using proper lifting techniques

• Tolerance of loud noises

• Previous experience working with local municipalities, such as police, fire, etc.

• Previous experience sup