Inside Sales and Customer Support Representative

Description

The Inside Sales and Customer Support Representative is responsible for delivering outstanding customer service and will play a crucial part in supporting our teams and ensuring outstanding customer experiences.

Key Responsibilities:

Sales Support:

• Respond promptly to incoming customer inquiries, requests for quotes, and general sales-related questions via phone, email, and online chat.
• Gather and communicate accurate product and service information to potential customers.
• Collaborate with field sales representatives to ensure seamless communication and follow-up with leads and customers.
• Maintain up-to-date knowledge of company products, services, pricing, and promotions.

Administrative Tasks:

• Process and track customer orders, ensuring accurate order entry and follow-up.
• Maintain organized customer records and sales data within the company's CRM system.
• Assist in the preparation of sales reports, presentations, and other materials as needed.
• Coordinate with other departments (e.g., operations, logistics) to facilitate order fulfillment and project scheduling.
• Communicate with customers regarding scheduling, service issues, warranty claims and general project follow up

Customer Service:

• Provide exceptional customer service by addressing inquiries, concerns, and complaints professionally and timely.
• Collaborate with field teams to ensure customer satisfaction throughout project execution.
• Identify and escalate complex issues or concerns to the appropriate personnel for resolution

Other Duties as assigned

Requirements

Qualifications:

• High school diploma or equivalent; postsecondary education in business, sales, or a related field is preferred.
• Proven experience in customer service, sales support, or administrative roles is an advantage.
• Strong communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
• Proficiency in computer applications, including CRM software, Microsoft Office suite, and online communication tools.
• Excellent organizational and multitasking abilities, with attention to detail.
• Problem-solving skills and the ability to work independently and as part of a team.