Senior/Lead Product Manager for RevOps & Efficiency

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

What You’ll be Doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members
• Lead and collaborate cross-functionally with RevOps, Sales, Customer Success, Implementation, and Finance  to identify a strategic roadmap of investment
• Lead initiatives and projects tied to a single source of truth for collaborating teams within Salesforce and for them to work in a more automated, scalable, and productive manner
• Lead initiatives and projects that strive to improve our operations and integration with our CRM, Salesforce, to enable better operational processes (e.g., tools specific to Contract Lifecycle Management, Demand Generation, etc.)
• Act as a thought partner with other operational leaders to help navigate complex challenges and inform the roadmap
• Work with the leadership team and wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
• Gather data-driven insights about our users and the market landscape to propose solutions that have a meaningful impact on core metrics for the business
• Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science 
• Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms 
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive 
• Organize and facilitate sprint ceremonies for your team including backlog grooming, planning, stand-ups, and retrospectives
• Manage and identify both internal and external project risks, issues, and dependencies, anticipate and remove impediments, and collaborate closely with internal developers & external partners
• Cultivate and sustain effective partnerships and foster a culture of continuous improvement to enhance effectiveness and adopt good practices.

What we expect from you:

• 7+ years of experience in product/project management preferably in healthcare solutions that are ideally tied to improved financial and sales outcomes
• Proactive and creative problem-solver who takes initiative in implementing new approaches and processes
• Experience with building end-to-end sales and customer lifecycle flows that inform operational excellence and optimization within CRM products, preferably Salesforce Sales Cloud.
• Experience with implementing and integrating new tools and products into a CRM that support a more operationalized sales lifecycle such as Hubspot (Demand Generation), SmartSheet (Project Management), IronClad (Contract Lifecycle Management), etc. 
• Experience with data sharing via ETL/API to ensure seamless integration between our CRM and other downstream products.
• Experience building and managing solutions that lead to proven end-user outcomes
• Demonstrated ability to design operational and technical processes to meet required investment
• Experience balancing many cross-functional stakeholders and capacity to operate with a General Manager Mindset
• Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive trade-offs throughout the product lifecycle
• Self-starter with bias to action and orientation towards business outcomes
• Exceptional team player who will embrace