Global Senior Director, Partner Solution Consulting

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking an experienced leader who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategists supporting ServiceNow’s most Strategic Global partners.  This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow’s Strategic Global Partners. The leader will motivate the team to:

• Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
• Create new business and offerings with those partners that generate valuable outcomes for our shared customers
• Generate new paths to revenue for both ServiceNow and our partners

What you get to do in this role:

• Partner with Global Partnerships and Channel leaders, to co-develop and co-execute strategic partner business plans
• Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC
• Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnerships with Strategic Global Partners
• Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
• Understand the needs of the Global Partnership and Channel’s organization, and develop plans to execute against current and future objectives and demands
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
• Strong leadership presence & track record of consistent quota attainment & over achievement
• Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
• Build strong relationships with executive leaders within our global partners
• Drive a customer success focus and a win as a team culture

Qualifications

To be successful in this role you have:

• Has 15+ years’ experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
• Has 10+ years’ experience in second line leadership building and leading front-line leadership teams
• Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
• Has a strong drive for results and ability to