Senior Sales Operations Manager

Senior Sales Operations Manager is Home-Based.

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Summary Description:

The Senior Sales Operations Manager is responsible for overseeing high-visibility, top account(s), complex customer programs, and large‑scale CoPack initiatives. This role serves as the technical and operational expert within the Sales Operations team — driving advanced problem‑solving, leading major initiatives, ensuring flawless execution, and mentoring Sales Operations Managers.  The Senior Manager owns critical business processes tied to customer growth, operational readiness, risk management, commercial execution, and continuous improvement. This role partners deeply with Operations, Supply Chain, Finance, Quality, R&D, Engineering, and Account Management to ensure customer programs are executed with speed, accuracy, and strategic intent. This position “runs the business” at a higher strategic altitude than the base role — while still rolling up their sleeves to execute the detailed work of their assigned account(s).

Essential Job Functions:

Strategic Customer & Business Ownership

• Serve as the senior point of escalation for complex customer issues, production challenges, material risks, and cross‑functional blockers.
• Own execution for large, strategic, or high‑volume CoPack customers across multiple manufacturing sites.
• Lead strategic operational planning for assigned accounts, including capacity alignment, supply chain readiness, and capability assessments.
• Provide expert-level operational insights to Account Managers and Commercial leadership.

Major Project, Commercialization & Trial Leadership

• Lead large‑scale projects, including new product launches, formula/packaging changes, and multi‑plant commercialization efforts.
• Oversee full plant trial management: scope definition, agenda development, trial execution, data capture, and cross‑functional alignment on next steps.
• Anticipate technical and operational risks and proactively develop mitigation plans.
• Ensure post‑trial learnings are documented, communicated, and integrated into future planning.
• Assist as needed with any CoPack M&A integration activities/representation

Advanced Sales Operations Process Ownership

• Own key Sales Operations processes including demand input, customer execution planning, operational scorecarding, and KPI reporting across assigned customers.
• Lead advanced data analysis to identify trends, risks, and opportunities for efficiency and cost reduction.
• Create and maintain CoPack resource hubs/knowledge libraries
• Serve as the senior SAP subject-matter expert; coach team members on data hygiene, reporting, and system usage.

Cross-Functional Leadership & Alignment

• Lead high‑level internal & external meetings (Ops, Supply Chain, R&D, Finance) as needed to align teams on customer priorities, risks, and actions.
• Represent customer interests in capacity planning, S&OP, and longer-term operational strategy discussions.
• Influence and drive consensus across multiple departments when objectives may conflict.
• Support Account Managers in customer meetings, QBRs, and negotiation-prep with strong operational and data insights.

Continuous Improvement & Process Optimization

• Identify systemic i