Implementation Advisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Advisor

About your role:
Fiserv is a leading provider of payments and financial services technology that enables clients to deliver secure, scalable experiences. The Implementation Advisor will join the client onboarding team to lead end-to-end implementations and ensure new clients are successfully onboarded to our platform. You will coordinate cross-functional teams and align technical delivery to client business requirements and contract commitments.

What you’ll do:

• Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget.
• Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap.
• Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones.
• Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware.
• Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery.
• Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management.
• Train clients on platform functionality and document client feedback to improve onboarding processes.
• Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation.
• Create and maintain positive client relationships to support adoption and retention.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 5+ years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.
• 5+ years of experience in program and project management.
• 5+ years of experience in conducting client training sessions.
• 5+ years of experience with MS Office suite, including intermediate Excel, Word and PowerPoint.
• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Bachelor’s in Business, Information Technology or a related field. 
• Experience in SQL and relational database technologies (PostgreSQL, MySQL, SQL Server).
• Experience in business analysis or workflow analysis.
• Experience with payments and security/compliance standards (PCI DSS, NACHA, SOC 2).
• Prior experience working with financial technology solutions, payments processing, or core banking integrations.
• Certifications such as PMP, PMI-ACP, or Certified ScrumMaster.
• Proven experience managing public sector executive stakeholders and delivering executive-level status and governance.
• Experience with CRM software such as Clarity, Salesforce, or ServiceNow.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with th