Senior Manager, Field Application Engineer

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Come join the Customer Engineering team that manages the technical account for SSD and NAND solution (e.g. eMMC, UFS and other application) customers in CA region related to Enterprise, Datacenter and SMB (Small & Medium Business) to maintain the close customer engineering relationship and SSD and NAND solution product technology leadership to maximize sales contribution.

Create global demand by identifying business opportunities, providing Samsung SSD and NAND Solution technologies and solutions for future designs for the specific assigned accounts, and managing all technical related issues.

Location: Hybrid, working onsite at our San Jose, CA headquarters 3 days a week, with the flexibility to work remotely the remainder of your time.

Job ID: 41975

• Identify all SSD and NAND Solution design-in opportunities & provide the best solutions for the customer(s) including technology, specific application type, cost competitiveness, market demand/sector, lifecycle, global qualification activities, and technical data in order to secure maximum number of design-wins.
• Manage progress of design-in and handling requests from customer for qualification.
• Defining specification, Accurate understanding requirements.
• Managing project activities and action items from customers.
• Well understanding customer’s working process.
• Deliver right solution or finding alternative with engineering team.
• Tight/Precise managing sample handling and planning.
• Technology, specific application type, market demand/sector, lifecycle, global qualification activities and technical data in order to secure maximum design-wins.
• Future product planning discussion and alignment in new demand opportunity.
• Manage the customer(s) to assure that a technology leadership is maintained and sales are enabled and maximized. Act as an escalation path on occasions where there are (internal or external) obstacles impeding key design wins.
• Provide strategic input to Korea HQ regarding the SSD industry or application technology trend in order to create new product offerings or to improve the R&R and the strategic partnership with the customer(s).
• Visit and interact directly with the customer(s) to maintain customer product roadmap updates. Track and report project details, design-in and qualifications plan as well as the competitive analysis in roadmap, process technology and qualification status.

What You Bring

• BSEE with 15+ years of relevant industry experience, or equivalent and 7 years memory/storage engineering experience or related experience preferred.
• Prefer exceptional people skills and the ability to work directly with customers.
• Prior Flash NAND or Storage (SSD/HDD) engineering experience as well as direct communication interface experience with the customer(s) is desired. 
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance. 

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an a