Junior IT Support L2 / Exchange M365 Administrator (French speaker)

Job Description

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.   

Within a team of experts, provide end user support level 2 for BPCE group (120,000 users) on exchange OnPremise and Exchange Online.
Analyze and resolve complex incidents concerning exchange recipient objects (boxes, lists, contacts).
Understand and identify anomalies in the provisioning and synchronization processes between the different domains.
Perform documents and procedures for the team and various levels of support.
Perform common service requests and operations on BPCE exchange platforms.
Participate in operations improvement and automation.
Participate in migration projects and evolutions

We are looking for a Messaging Administrator (local contract) to join our BPCE IT business Unit.

IT Messaging Support analyst N2 specialized in Exchange and collaboration platforms (local contract) to join within the PFC – “Plateforme Collaborateurs” business unit in Porto.

We need a specialist to help on the troubleshooting of the incidents around communication platforms like Exchange / Outlook, Microsoft 365, among others.

As a specialist in communication software, your role will be crucial in understanding the users’ problems related to all our collaboration applications, finding a solution or workaround for the reported incidents and working on creative and efficient solutions to persistent issues.

You will be in charge of all the communication between L3 and L1 support, and problem escalation to Microsoft and other vendors if required.

Missions:

• Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
• Ensure the resolution of L2 user incidents on all M365 collaboration;
• Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
• Ensure availability of technical resources;
• Troubleshooting email tracking;
• Propose solutions to improve incident management;
• Contribute and participate in email migration projects;

Qualifications

Main Technical Requirements: 

• Experience administrating Exchange hybrid mode
• A significant experience of Outlook client support
• Knowledge in scripting with powershell
• Problem and Incident Management
• Knowledge and experience with Automation tools (Ansible);
• Monitoring of technological developments (Zabbix, Splunk, …)
• Ability to propose a solution adapted to the problem
• Ensures quality

Other Requirements: 

• Contribute to the monitoring and control of investments, maintenance
• English level B2 / French B1
• Good communication skills 
• Good organizational, analytical and problem-solving skills 
• Autonomous, while capable of working within a team and with other teams and/or experts 
• Fast learner, easy to adapt, team worker 
• Client focus 

Additional Information

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant’s gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

Candidate’s Journey 

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.  

Few other things you should know:  

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.  

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