Sr. VoIP Manager

Required Qualifications / Skills

• Bachelor’s degree in electrical engineering, Computer Science, Telecommunications, or related field.
• 15+ years in voice / telecom engineering, with at least 10+ years in a leadership role.
• Deep hands-on experience with MetaSwitch (switching, feature server, provisioning, interconnect).
• Strong experience with BroadWorks / BroadSoft or equivalent UC / switching platforms.
• Solid understanding of SS7, SIP, RTP, codec interworking, QoS, signaling protocols.
• Experience with Session Border Controllers (SBCs), interconnect, SIP trunking, interworking gateways.
• Experience in migrations or greenfield deployments is a plus.
• Strong leadership, vendor management, and communication skills.
• Ability to manage operations, outages, and escalations.
• Planning, budgeting, documentation, process orientation.
• Familiarity with emergency services (911 / NG9-1-1), regulatory compliances.
• Willingness to be on-call or handle critical issues after hours, as needed.
• Carrier Network Architecture: Deep understanding of Class 4 & 5 switching, routing, and call signaling (SIP, SS7, ISUP, SIP-I).
• VoIP and TDM Interconnects & Peering: Knowledge of SBCs, Media Gateways, Softswitches.
• Traffic Management: Experience with Least Cost Routing (LCR), QoS, traffic optimization.
• Number Portability, CNAM & ENUM: Understanding of numbering plans and local/national routing databases.
• OSS/BSS Systems: Familiarity with operational systems for provisioning, mediation, billing, and fault management.
• Network Security: Awareness of fraud management, Fraud prevention, SIP security, and firewall/NAT traversal.
• Cloud & Virtualization: Exposure to NFV, SBC virtualization, and cloud-based carrier platforms is increasingly valuable.
• Exposure to international voice termination, wholesale VoIP, or carrier interconnect management.

Preferred / Nice-to-Have

• Experience with cloud voice / microservices / containerization of telecom functions.
• Experience integrating with IMS / 5G / VoLTE / VoWiFi.
• Prior exposure to hybrid switch / UC architectures (legacy + cloud).
• Experience managing distributed teams or multi-site operations.

 2. Business & Operational Management

Senior Managers must align technology with business goals and customer expectations.

Business Operations Skills:

• Carrier Agreements & Interconnect Management: Negotiating peering, transit, and interconnect contracts with other carriers.
• Traffic Settlement & Cost Optimization: Managing wholesale rates, A-Z termination deals, and margin analysis.
• Vendor and Partner Management: Handling relationships with Tier 1 carriers, resellers, and solution vendors.
• Budgeting & P&L Management: Proven experience managing budgets, forecasting, and achieving profitability targets.
• Regulatory Compliance: Knowledge of FCC, CRTC, or relevant telecom regulations, lawful intercept compliance, and international routing rules.

3. Leadership & People Skills

Leadership in telecom operations requires managing cross-functional teams.

Leadership Competencies:

• Team Leadership: Leading NOC, engineering, provisioning, and customer support teams.
• Strategic Planning: Translating corporate goals into network and operational strategies.
• Crisis Management: Handling outages, routing failures, or fraud incidents with calm and coordination.
• Performance Management: Setting KPIs for uptime, SLA adherence, and quality metrics.
• Cross-Department Collaboration: Coordinating between technical, finance, regulatory, and business development teams.