Medical Receptionist Peds Cardiac ICU Part Time Days

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

PCICU Cohort 20

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

.

Shift:

This rewarding position works two 12-hour shifts per week from 6:45 am until 7:15 pm and rotates throughout the week, including weekends and holidays.

Department Summary:

The Pediatric Cardiac Intensive Care Unit (PCICU) is a 23-bed space at Monroe Carell where we care only for critically ill children with heart disease. Patients are typically post open heart surgery. Our PCICU team includes cardiac critical care physicians with special training in caring for children, nurse practitioners, nurses, respiratory therapists, social workers, and case managers. We also have child life specialists who know how to meet the special needs of children with heart disease. 

**It's important that all candidates, internal or external, please upload an updated resume that includes the start and end dates of any relevant positions you have held.

Preferred qualifications:

• High school diploma or equivalent; additional certification in medical office administration is a plus.

• Previous experience in a medical receptionist or similar role is preferred.

• Strong IT skills, including proficiency with Microsoft Office Suite and electronic medical record (EMR) systems.

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Knowledge of medical terminology and insurance processes is beneficial.

• Ability to maintain a professional and courteous demeanor at all times.

KEY RESPONSIBILITIES
• Processes orders according to guidelines, and follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, pneumatic tube system, and to facilitate flow of communication, equipment and supplies.
• Orders, maintains, and cost-effectively uses supplies.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who