Field Operations and Reimbursement Associate Director

Job Description

The Associate Director, Field Operations & Reimbursement plays a key role in the operational excellence efforts of the US Market Access (USMA) customer engagement teams at Vertex. This role will join other field operations team members and will specifically support the USMA Field reimbursement team and collaborate closely with internal partners to support field activities. This individual has a key role in helping support the field account reimbursement lead team (ARL) for our current and future Cell and Gene therapy (CGT) products (CASGEVY and zimislecel). This Individual will report to the Vice President, US Market Access Field teams, work closely with Head of field reimbursement, and support the day-to-day priorities for the ARL team.

This position is a hybrid role at Vertex which requires you to be in the office at least 3 days/week. 

Responsibilities:

• Lead for field internal meeting support (Plan of Action meetings (POA), launch meetings, manager meetings) to support ARL field team including development of meeting agendas and align with cross-functional colleagues to ensure focus on key priorities and goals across all therapeutic areas. This individual will work closely with market access strategy, brand teams, payer, trade and HEOR field teams, field training, Heme and Diabetes commercial business units, and marketing operations for these activities.
• Serves as project manager for all above activities and aligns internal stakeholders on milestones, dates, deliverables well in advance of deadlines.
• Coordinate and update ways of working across multiple internal teams including access and trade escalations
• Market access lead for CGT field reimbursement and access conferences, memberships, and sponsorships including coordination of customer meetings, strategic planning, and sponsorship activities as well as budget support.
• Coordinate with field training to ensure effective roll-out of field training resources. Collects, summarizes, and provides market access field training needs related to the current issues and trends to the extended team and leadership.
• Support goal setting process, strategic planning, and activities including business planning for accounts. Spearhead the MBO process and coordinate field level contests for the ARL team
• Collaborate with HQ cross-functional and ARL teams to identify market opportunities and develop and evolve comprehensive strategies and tactics across USMA customer segments.
• Contributes to the development of market access field scorecards to track customer-specific critical success factors, strategic imperatives, key tactical programs, performance metrics and KPIs.
• Leverages internal and external data including feedback via CRM dashboards and insights to enhance understanding for reporting, dashboards, and consolidated insights to inform field and HQ stakeholders.
• Coordinate field alignment structure and future re-alignments
• Supports Head of field reimbursement in assisting slide creation and editing for leadership and cross-functional meetings.

Qualifications:

• Bachelor’s Degree
• 5 years’ relevant experience in life sciences organization or healthcare industry, including 2 years’ experience in market access/managed care or patient services, or equivalent education and experience. Field reimbursement and/or hospital experience preferred.
• Strong project management experience
• Understanding of the pharmaceutical regulatory environment
• Outstanding oral and written communication skills
• PowerPoint and Excel knowledge and experience
• Excellent interpersonal, communication, organizational and facilitation skills
• Able to perform in a fast-paced environment, manage multiple priorities simultaneously, and communicate complex information clearly.
• Independent worker with demonstrated troubleshooting and critical thinking skills.

Pay Range:

$161,600 - $242,400

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (