Senior Brand Producer

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

We’re looking for an experienced creative producer to join our Creative Studio team. You’ll be working with a team of designers, writers, and producers who are evolving our brand identity into something that radically stands out amongst tech companies. We do not want to be mistaken for just another startup – we need someone who is willing to take risks with us, and your role within the Creative Studio will play a big part in achieving this. You'll drive projects through the creative process spanning digital design, editorial design, print, content, paid acquisition, and experiential design.

You’ll collaborate with marketers, strategists, and editors to ship top-notch creative. We’re prepared to invest heavily to build both a world-class creative team and a unique, special brand. For the right person, this is a career-defining opportunity to get in and make your mark on a growing studio.

What will I be doing? 🚀

• Lead the planning and oversight of marketing initiatives including social, editorial content, campaigns, product launches, field events, and more. You’ll ensure project plans are tight and work is shipped efficiently, as well as on-time
• Propose and define new ways of working that change
• Effectively communicate with stakeholders and team members throughout the creative process about status, risks, approvals, etc.
• You’ll join the rest of the Creative Ops team as the first line of defense for the Creative Studio keeping a close eye on project intake, project planning, and resource allocation
• Build and maintain strong relationships with partners at Intercom and external vendors, establishing credibility across all workstreams
• You celebrate wins and are an evangelist for the brand design team to our partners. You also track learnings and opportunities for improvement, creating actionable steps to success
• Contribute to the Producer culture by tackling ways to improve communication and processes within the Creative Studio, and you stay up-to-date with the latest tools to drive ever increasing efficiency in the workflow

What skills do I need? 📖

• 5+ years of experience producing diverse work, ideally in brand, marketing, in-house, and agencies
• Deep understanding of the workflows and skill sets required to produce creative marketing assets
• Strong organizational and communication skills
• Ability to lead creative problem solving in an environment where continuous innovation is expected
• Experience negotiating trade-offs in resourcing projects
• Fluency in the basic concepts and terminology of branding, writing, design, and marketing
• Familiarity with Asana and/or experience working with other project management tools

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity.  Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other lega