Clinical Applications Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. As a Clinical Application Specialist you will be responsible for a territory covering Mississippi and New Orleans and will support Alcon’s portfolio of Cataract, Refractive, and Glaucoma devices. The CAS is responsible for best-in-class training and support to customers (surgeons and staff) on the approved utilization and integration of Alcon products, ensuring safe and appropriate use for optimal patient outcomes. Training is delivered onsite and virtually through presentations, clinical support, and surgical case proctoring. The CAS position requires heavy travel and can be required to work outside normal business hours, on weekends, and sometimes on holidays.

In this role, a typical day will include:

• Owns the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually.
• Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
• Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of products within their defined territory.
• Discusses and presents to ophthalmic surgeons on complex subject matter applying innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations.
• Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud, and at times integrating with 3rd party devices.
• Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS).
• Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME.
• Works with R&D by providing feedback on the development and testing of new technologies and software.
• Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
• Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
• Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skills and knowledge.
• Self-motivated to work under minimal direction in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction.
• Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate documentation of each site visit via a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report all adverse events and device deficiencies to Medical Safety per company protocol.
• Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install.

Preferred Requirements:

• Education/experience in an ophthalmic medical device/healthcare setting
• Microsoft 365
• Industry training such as OD/COT/COA/COMT/CCOA/ROUB is highly desirable.
• Dedication and results working with cross-functional groups.
• Optimally leading or managing a team.

What you’ll bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience
• Travel: up to 85%

Relocation assistance: No

Sponsorship available: No

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