Event Senior Specialist (Hybrid - Onsite 4 days a week)

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through their technology, innovation, and expertise. With industry-shaping insights, unrivaled intel, and cutting-edge financial technology at our fingertips, we don’t chase the opportunities of tomorrow — we create them.

Located in modern offices in Times Square, we look to recruit individuals with the passion to thrive in a highly dynamic and entrepreneurial environment. We have a results-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

The Nasdaq MarketSite Events Team role supports and collaborates with our business partners internally to manage and execute listed and newly listed company and client events and meetings in our Client Experience Center. Reporting to an Event Manger, this role will have a strong focus planning, managing, and executing $5B - $10B market cap client events, live broadcast Opening and Closing Bell ceremonies, IPOs, First Trade celebrations, and VIP events in the heart of Times Square, with the objective of delivering customer excellence.
The successful candidate will have a track record of liaising with internal and external constituents at all levels, including C-level executives, with the ability to champion strategy and recommendations. Additionally, the right candidate will have a passion for events, strong leadership, thrive in a demanding, fast-paced environment, be a team player, and be extremely proactive with our clients, always putting them first and doing everything possible to accommodate their needs.

Responsibilities:

• Plan, manage, and execute $5B - $10B market cap client events, live broadcast bell ceremonies, IPOs, First Trade celebrations, and VIP events
• Plan and execute issuer and non-issuer events, as well as internal and external meetings. This includes, but not limited to, analyst/investor days, press conferences, receptions, cocktail parties, dinners, product launches, and street activities
• Support remote bell ceremonies (10% - 15% travel) with opportunity to learn the planning/execution foundation and start with remote bells with no first trade component  
• Support outdoor activations with opportunity to learn the planning/execution foundation and lead smaller scale activations
• Work across the organization with Catering, AV, Broadcast, Facilities, Creative Teams to successfully plan, manage, and execute events
• Be the subject matter expert for Nasdaq’s Client Experience Center event space  
• Demonstrate superior customer service and hospitality to all clients  
• Deliver excellent customer service throughout the lifecycle of an event, motivating other team members to perform the same.
• Build upon existing positive relationships and continue to build new relationships with issuers and non-issuers whenever possible to increase revenue opportunities, returned visits, etc. 
• Liaise with various vendors to identify unique opportunistic ways to market and generate awareness of the MarketSite and grow sales revenue 
• Continually seek out and implement new tools, communications, or workflows that can streamline processes, increase efficiency and improve the customer experience.
• Exhibit leadership, contribute towards training new team members, and being a mentor
• Proactively taking on new, impactful initiatives and exhibit a curiosity for learning 
• Educate Nasdaq as a whole on the various ways MarketSite can be utilized to increase exposure and revenue opportunities. 
• Leverage creative ways in which clients may use their Opening/Closing bell or event to promote their brand.
• Raise visibility for Nasdaq, its client base and external parties by promoting all facets of the MarketSite. 

Qualifications:

• Experience Required: 5 – 7  years of event management, hospitality, client experience, and/or broadcast production
• High degree of creativity and passion for event planning
• Enthusiastic and motivational team leader
• Self-motivated attitude and is focused on delivering results
• Accustom to delivering exceptional white-glove customer service
• Excellent influencing, problem solving, and project management skills
• Exceptional communication skills and ability to interface with C-level executives both internally and externally
• Proven track record in collaborating with various stakeholder groups
• Education Required: Bachelor’s degree, preferred in communications, marketing, or hospitality 
• Helpful Experience: Microsoft Outlook, Excel, PowerPoint, Salesforce, Monday.com

This position is a hybrid role (4 days a week in office, which will be effective post the initial 90