Patient Service Coordinator III

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Under the supervision of the Administrative Manager, the PSC III will be responsible for supporting the Pulmonary Hypertension program. The PSC III is responsible for managing administrative workflows, supporting clinical teams, and ensuring efficient communication across multidisciplinary departments. Proven ability to maintain organization, improve team collaboration, and provide high-quality support in fast-paced healthcare environments.

 

Job Summary

Provide support and information to providers to resolve complex administrative patient issues.

Serve as a resource for patients regarding HMO, Managed Care, and third-party insurance plans, including referral processes.

Act as the first point of contact for patients, addressing inquiries, offering guidance, and coordinating communication with providers.

Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.

Coordinate scheduling for consultations, follow-up visits, diagnostic testing, and procedures.

Track and manage referrals for appointments and follow-up care.

Provide cross-coverage for other staff within the Pulmonary Division during absences, vacations, or workflow fluctuations.

Manage patient records, prior authorizations, and insurance documentation in compliance with institutional policies.

Monitor and manage incoming faxes and related documentation.
Scan documents into electronic medical records and upload imaging disks to the system.

Assist with training and orientation of new staff, where applicable.

Perform additional tasks to support patient flow and enhance service quality.

Other Duties as assigned.

 

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

66 Blossom Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

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