Network Security Engineer Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Network Security Engineer Director to be responsible for promoting and ensuring customers successfully understand, migrate to, and fully utilize Zayo’s growing portfolio of security services. The Network Security Engineer Director is responsible for the complete end-to-end configuration of customer security services. The Network Security Engineer Director will work closely with customers before purchase, during trials and pilots, and after purchase to demonstrate Zayo’s security products and ensure customers are receiving the full benefit of the Zayo portfolio of services. The Network Engineer Director will develop regular cadence for ongoing customer interaction to help ensure customers are satisfied with the services they receive, promote broader customer adoption, and work with internal teams to as an advocate for customer-requested improvements. 

Responsibilities:

• Leads or assists on all implementations of UTM or security related services. 

• Supports existing security implementations including advanced features available in UTM and filtering policies.

• Develop expert understanding of Zayo’s portfolio of security services and features.

• Participates in design discussions with the architecture and network engineering teams and leads implementation of new security products and services at customer sites.

• Works with customers, post-sale, to ensure customers have successfully met their project objectives.

• Provide customer feedback to internal teams for user experience improvements and the development of new features.

• Provide customers with industry standard best practice recommendations for firewall rules and policies during new implementations.

• Perform periodic firewall rule/policy audits for existing Zayo hosted firewall customers.

• Ensure accurate customer-facing and internal support documentation.

• Other duties as assigned.

Qualifications​:                                      

• Bachelor's Degree in Computer Science or Engineering preferred.

• Required certifications for this position are CEH (Certified Ethical Hacker) and NSE 4 (Network Security Expert 4). NSE 5, NSE 7, CCNP or CCIE is a plus. Applicable experience may be considered as a substitute.

• Minimum of ten (10) years of technical experience supporting and troubleshooting large-scale multi-protocol environments. 

• Experience supporting Fortinet firewall is required (including chassis models), including ACL/rules, UTM and Fortinet web filtering policies.

• Must have strong analytical and problem-solving abilities; must have a positive attitude, ability to work in a team environment and perform efficiently with minimal supervision

• Strong dedication to providing quality customer service, prompt support and complete resolutions. 

• Willingness to work in a dynamic team atmosphere to resolve issues and learn. 

• Ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve complex issues.

• Must be flexible in order to support a 24/7 operation and willing to travel throughout our service area.

Estimated base pay range for this role is $114,900 - $164,200 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales ro