Client Intake Specialist

We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do.

Bierman Autism Centers is looking for a full-time New Client Intake Specialist. In this role, you will be the first point of contact with prospective families and play a critical role in helping children with autism get the services they need. You are responsible for helping families navigate the intake process, collecting necessary forms and clinical documents, and educating families about our services.

This role matters deeply at Bierman. The Client Intake Specialist must enjoy interacting with people, be empathetic, compassionate, and have a high desire to help others . If you are an adaptable, detail-oriented communicator who thrives in a fast-paced environment and is genuinely excited about guiding families through their first steps toward life-changing therapy, we have an exciting opportunity at Bierman Autism Centers!

What You'll Own

• Family Guidance & First Impressions 

You’ll be the first point of contact for families in need of services and help them navigate each step of the intake process. You will work closely with potential client parents via inbound calls, answering their questions, and educating families about our services and the best treatments for children with autism . You'll also follow up with families after scheduled tours to gather feedback and provide direction on next steps.

• Document Coordination & Platform Management 

You’ll collect the necessary forms and clinical documentation required for the authorization of services. You'll enter, organize, and maintain prospective client information and received paperwork within various electronic platforms, ensuring everything is meticulous and secure.

• Cross-Functional Pipeline Support 

You’ll schedule appointments and tours, coordinating seamlessly with administrative and clinical teams across multiple locations. You will assist clinical teams by gathering essential background information on each prospective client before their assessments, and you'll interact regularly with billing and clinical teams via daily meetings to keep the intake pipeline moving efficiently .

Requirements You're a Great Fit If You Have:

• A Bachelor's degree or higher.
• Proven experience in a similar client-facing or customer service role.
• Excellent verbal and written communication skills, with the ability to communicate with genuine empathy .
• Strong time management skills and a proven ability to meet critical deadlines.
• The ability to thrive and remain composed in a fast-paced environment .
• Strong teamwork and collaboration skills, with an ability to easily adapt to organizational changes .
• Manual dexterity to perform computer functions and the visual acuity to read and comprehend written digital or paper communication .
• The capacity to maintain prolonged periods of working on a computer while sitting at a desk.

Why You’ll Love Bierman:

• Mission That Matters: Everything you do in intake directly supports our mission of transforming the lives of children with autism and their families. You’ll feel that impact with every phone call you take .
• Room to Grow: We’re a fast-growing company that invests in its people. As we scale, the right person in this role has real opportunity to grow with us.
• Engaging, Supportive Culture: We work hard, we laugh a lot, and we genuinely believe that a great team culture produces great work.
• Competitive Compensation and Comprehensive Benefits: Competitive full-time pay based on your qualifications and experience. Full-time employees are offered our comprehensive benefits package, including Paid Time Off, a 401(k) plan, comprehensive insurance (health, dental, and vision), and options for Short and Long-Term disability insurance .

Ready to Make an Impact? If you're ready to own the intake experience at an organization that's transforming lives, we can't wait to review your application! Apply today to join our team. (Note: By submitting your application to Bierman, you are opting into receiving communications from Bierman) 

Our Story: 

A Legacy of Progress, Fueled by Play In 2006, Bierman Autism Centers began with a simple dream: to empower children with autism to thrive. We believed in the power of letting kids be kids a