Unified Communications Engineer - Hourly

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

From a staff position, and under general supervision, functions as a member of various multi-disciplinary teams or with assignments in complex Clinical and Business Information Technologies. Designs, develops, enhances, and tests complex Telecommunications systems using various tools in support of business and clinical operations. Responsible for identifying and coordinating new solutions, upgrades and implementations, as well as, providing support and maintenance in the areas of: Unified Clinical Collaboration Platforms, Avaya Telephony, Cisco Telephony (CUCM) and Cisco Contact Center (UCCE). Accountable for documenting existing and evaluating new contact center and multi-channel technologies and developing departmental standards & practices. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
From a staff position, and under general supervision, functions as a member of various multi-disciplinary teams or with assignments in complex Clinical and Business Information Technologies. Designs, develops, enhances, and tests complex Telecommunications systems using various tools in support of business and clinical operations. Responsible for identifying and coordinating new solutions, upgrades and implementations, as well as, providing support and maintenance in the areas of: Unified Clinical Collaboration Platforms, Avaya Telephony, Cisco Telephony (CUCM) and Cisco Contact Center (UCCE). Accountable for documenting existing and evaluating new contact center and multi-channel technologies and developing departmental standards & practices. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Assists in identifying and planning for current and future Customer requirements. Recommends techniques, procedures, and applications to meet the Customers' needs.
• Ensures efficiency and logical soundness in assigned applications. Validates functional operation and reliability of new and/or modified applications with thorough testing; obtains or develops valid test data and conducts testing as appropriate.
• Reviews, recommends and implements data security, integrity, backup and recovery procedures.
• Demonstrates continued growth in professional capabilities as applied to assignments through participation in formal and informal study sessions, and researching technical manuals and professional publications.

Education/Formal Training Requirements

• Required - Bachelor's Degree Information Systems
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Telecommunications 1-3 years

Knowledge, Skills and Abilities

• Demonstrates strong analytical skills.
• Demonstrates strategic, organization and advisory abilities.
• Demonstrated ability to exercise sound judgment.
• Demonstrated oral and written communication skills.
• Self-starter with the ability to work independently and in a collaborative team environment.
• Excellent interpersonal, problem solving and leadership skills to work with all levels of management within the organization and external customer, suppliers and vendors.
• Strong management and organizational skills as to independently handle conflicting priorities to meet organizational service levels and business requirements.
• Strong critical thinking skills to troubleshoot information systems problems and negotiate coordinate and implement arrangements for repairs.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Subject to call back at all times. Must provide own transportation. Ability to travel to any area of the organization, both local and remote as needed.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-f