Customer Development Manager, CVS

Kenvue is currently recruiting

Customer Development Manager, CVS

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to: Senior Customer Development Manager

Location:  Cumberland, RI - Hybrid

Travel %: 25%

Pay: $98,000 - $167,900

What you will do 

The Customer Development Manager is the key representative responsible for the customer relationship for assigned categories. They are accountable to execute strategies and develop tactics that align with customer strategies to deliver shipment goals, consumption sales objectives, and share goals. The CDM collaborates with both internal and external partners to develop and execute customer-specific business plans that support and are aligned to customer and marketing strategies. This role owns key priorities to track progress and adjusts the plan as needed to deliver results. The CDM runs a trade promotional budget for efficient ROI and ensures internal/external alignment, while growing and maintaining relationships with key partners. The incumbent participates in special projects as assigned. Key responsibilities include, but are not limited to:

Key responsibilities include, but are not limited to:

• Developing and executing business plans to deliver sales results, including improved volume potential, increased merchandising effectiveness, growth of product group(s), and brand share
• Leading annual business planning process within assigned account(s)
• The CDM uses business analytics to influence customer and company decision making at top-to-top levels; utilizing internal/customer business systems to develop and improve plans (i.e., LYNX)
• Regularly reconciles payments and updates promotional plans to remain within budget
• Serves as “voice of customer” to the company to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution. Influencing across the organization to ensure full alignment to the customer/company business plan and drive long-term business objectives
• Managing trade spend to stay within budget and to improve ROI; creating, establishing and/or running customer-specific scorecards to monitor sales progress and identify and close sales gaps
• Responsibility for accurate forecasting of monthly sales by franchise and/or brand and special packs/displays
• Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats

What we are looking for

Required Qualifications

• Bac