General Manager - Restaurant

·        Schedules all dining reservations for the room and may serve special guest when required. 

·        Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint. 

·        Ensures that food is prepared and served according to the desired portions and quality specifications. 

·        Advises customer on selection of food and beverage items.  Supervises all dining room personnel within dining facility. 

·        Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet. 

·        Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log. 

·        Schedules monthly food service employee meetings to ensure correct execution of restaurant policies. 

·        Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost. 

·        Responsible for department budget and CER’s. 

·        Has working knowledge of union rules and regulations. 

·        Ensures adherence to all Board of Health standards. 

·        Ability to interact and coordinate work with other departments. 

·        Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. 

·        Conveys positive energy and enthusiasm focusing on the guest interaction.  

·        Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.

·        Immediately addresses service breakdowns and follows up to ensure guest satisfaction. 

·        Keeps team well informed of property promotions and events. 

·        Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. 

·        Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy. 

·        Addresses employee performance issues, coaches for improvement and provides ongoing feedback.

·        Other Duties as assigned