Director Business Consulting

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Director, Business Consulting will be part of the Middle Market Ops and Transformation Team.  The person in this role can work remotely or in a hybrid environment if near an office.

Responsibilities will include the following:

• Oversee three kinds of projects: problem definition; strategy and design; and implementation

• Develop compelling business rationale to formulate transformation
• Establish, maintain, and govern a strong project management discipline/ methodology for all Transformation projects
• Assign Roadmap projects to team
• Manage team capacity
• Coach team members to independently lead projects
• Help team members scope and plan projects to a detail level
• Quality review all key project deliverables and outcomes
• Oversee all MM implementation projects
• Oversees all process documentation, analysis, and design
• Manages team who consults on business process analysis, organizational analysis, needs assessments, and cost/benefit analysis to align technology solutions with business strategies
• Identifies, assesses, and mitigates business risks associated with the current operating model and/or desired target state operating models

Preferred skills and experiences include:

• Middle market commercial lines knowledge/experience
• Ability to coach, develop and lead a team
• Strong problem-solving skills
• Business process and design experience

Compensation Band:  H3

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Job Description Summary

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Director, you'll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You'll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

• Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.

• Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions.  Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans. 

• Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.

• Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools. 

• Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change. 

• Manages team responsible for training the customers on business, technological, societal and environmental trend