Front of House Supervisor/ Server

We are seeking a dedicated and experienced Front of House Supervisor with bartending and server experience to join our dynamic team. This role is essential in ensuring the smooth operation of our front-of-house services, providing exceptional customer service, and maintaining high standards of food safety and quality. The ideal candidate will possess strong leadership skills, a passion for the hospitality industry, and a commitment to training and developing staff. We are searching for friendly, energetic, highly motivated individuals who will thrive in a team-oriented restaurant environment.

Duties

· Oversee daily front-of-house operations to ensure efficient service and guest satisfaction.

· Train, mentor, and supervise staff in food service management, including cash handling and guest service protocols.

· Utilize POS system for order processing and payment handling.

· Coordinate with kitchen management to ensure timely food preparation and quality control.

· Foster a positive work environment through effective team management and leadership practices.

· Address guest inquiries or concerns promptly to enhance guest experiences.

Qualifications

· Proven experience in restaurant management or a similar supervisory role within the food industry.

· Familiarity with quick service & fast food environments as well as fine dining experiences is preferred.

· Excellent communication skills with a focus on customer service excellence.

· Ability to train staff effectively in soft skills (guest interaction).

· Knowledge of hospitality management principles, including shift management and team dynamics.

· Be able to open and close the restaurant with all required checklists completed

· Responsible for Server, Bar and Host/Busser Cash outs after each shift

· Reconcile the safe when opening or closing the restaurant

· Fill out our End of Night spreadsheet accurately for all tipped employees and upload tips to their pay card

· Be able to bartend/serve when needed and memorize the recipes to all specialty cocktails

Pay- Server- $10.98 
         Supervisor- $18- $20

Founded in 2006, Big Whiskey’s American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the ‘hometown tavern’ quickly grew to a household favorite. Big Whiskey’s continues to grow its roots in the heart of the communities we are located in. 

With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!